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Customer Service Representative

1 month ago

Greensboro NC USA, United States Andersen Full time
Customer Care Representative Job Description

Renewal by Andersen is seeking a highly skilled Customer Care Representative to join our team. As a key member of our Customer Care Department, you will play a vital role in delivering exceptional customer experiences and ensuring customer satisfaction.

Key Responsibilities:
  • Provide timely and effective communication with customers throughout the entire RbA experience
  • Set the tone for the customer experience by sending welcome letters and updating customers on initial appointments
  • Keep assigned homeowners updated throughout the entire RbA experience
  • Coordinate with other departments to problem-solve and resolve customer issues
  • Confirm order processes with the administrative team and ensure timely shipping
  • Troubleshoot to avoid escalation and address customer complaints in a professional manner
  • Display creative conflict resolution skills and provide excellent customer service
Requirements:
  • 1+ years of customer service experience
  • 1+ years of customer relationship skills
  • 1+ years of data entry skills
  • Computer literacy and navigation skills
  • Preferred: Experience with assisting customers from start to finish in a multistep process project
  • Excellent interpersonal skills and the ability to multitask
  • Strong competence in Microsoft Office software
  • High attention to detail and strong organizational abilities
Preferred Qualifications:
  • Experience with assisting customers from start to finish in a multistep process project
  • Home improvement/service experience
About Renewal by Andersen:

Renewal by Andersen is the full-service window-replacement division of 115-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. We are committed to delivering exceptional customer experiences and providing a unique and rewarding work environment.