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Administrative Support Specialist

2 months ago

Salisbury, Maryland, United States NFP Full time
About the Role

We are seeking a highly organized and detail-oriented Front Desk Coordinator/CSA to join our team at NFP. As a key member of our Client Service Team, you will be responsible for providing exceptional support to our clients and colleagues.

Key Responsibilities
  • Incoming Call Management: Answer all incoming calls and transfer them to the appropriate team member in a timely and professional manner.
  • Administrative Support: Provide administrative support to our advisors and clients, including scanning, digital filing, printing, shredding, and typing.
  • Client Communication: Communicate with clients via phone, email, and in-person to provide exceptional customer service and support.
  • CRM Maintenance: Maintain accurate and up-to-date records in our CRM system, including tracking meetings, uploading notes, and assigning tasks to team members.
  • Office Operations: Manage the reception area and conference rooms, including coordinating events, meetings, and travel arrangements.
  • Supply Management: Order and maintain office supplies, including paper, toner, and other essential materials.
  • Facilities Management: Liaise with building management and facilities teams to ensure the smooth operation of our office.
  • Team Support: Provide support to our team members, including answering questions, providing guidance, and assisting with special projects.
Requirements
  • Education: Bachelor's degree preferred.
  • Experience: Minimum two years of relevant work experience.
  • Skills: Excellent communication and organizational skills, ability to prioritize tasks, and strong attention to detail.
  • Personal Qualities: Professional appearance and manner, ability to work in a team environment, and a commitment to delivering exceptional customer service.
About NFP

NFP is a leading provider of insurance, financial services, and human resources solutions. We are committed to delivering exceptional service to our clients and colleagues, and we are seeking a talented and dedicated individual to join our team.