Current jobs related to Customer Experience Manager - Napa, California - Realm Cellars

  • Customer Experience/Operations Manager

    4 weeks ago

    Napa, California, United States Cost Plus World Market Full time

    About UsAt Cost Plus World Market, we're passionate about creating a unique shopping experience that's both inspiring and inclusive. For over 60 years, we've curated a diverse marketplace filled with international foods, hand-picked wine and beverages, artisan furniture, and on-trend décor. Our goal is to provide a high-quality assortment at a great value...

  • Senior Concierge, Customer Experience

    2 weeks ago

    Napa, California, United States The Wonderful Company Full time

    Job SummaryAt The Wonderful Company, we are seeking a highly skilled Senior Concierge, Customer Experience to join our Wine Customer Experience team. This role will be responsible for providing exceptional customer service, sales support, and support to our Insider members and customers for Lewis Cellars via various omnichannel platforms.Key...

  • Senior Concierge, Customer Experience Specialist

    2 weeks ago

    Napa, California, United States The Wonderful Company Full time

    Job Title: Senior Concierge, Customer ExperienceCompany DescriptionAt The Wonderful Company, we're dedicated to creating exceptional customer experiences that exceed our guests' expectations. As a Senior Concierge, Customer Experience, you'll play a vital role in delivering personalized service to our wine club members and guests.Key Responsibilities:Provide...

  • Senior Concierge, Customer Experience Specialist

    7 days ago

    Napa, California, United States Lewis Cellars Full time

    Job OverviewLewis Cellars is seeking a highly skilled Senior Concierge, Customer Experience to support the launch of our wine club, Lewis Insiders. This role will provide exceptional customer service, sales support, and support to our Insider members and customers via various omnichannel platforms.Key Responsibilities:Provide top-notch customer service to...

  • Part Time Supervisor

    2 weeks ago

    Napa, California, United States Lucky Brand Full time

    Job SummaryWe are seeking a highly motivated and experienced Part-Time Supervisor to join our team at Lucky Brand. As a key member of our management team, you will play a critical role in creating a positive and engaging customer experience, driving sales growth, and developing our store teams.Key ResponsibilitiesSupport the management team to achieve sales...

  • Customer Relations Manager

    4 weeks ago

    Napa, California, United States Realm Cellars Full time

    About Realm CellarsRealm Cellars is a leading wine brand in Napa Valley, known for its high-quality wines and exceptional customer service. As a Customer Relations Manager, you will play a critical role in upholding the luxury standards of service and creating memorable experiences for our customers.Job SummaryThe Customer Relations Manager is responsible...

  • Customer Relations Manager

    3 weeks ago

    Napa, California, United States Realm Cellars Full time

    About Realm CellarsRealm Cellars is a leading wine brand in Napa Valley, known for its exceptional wines and commitment to excellence. As a Customer Relations Manager, you will play a critical role in upholding the luxury standards of service that our customers expect.Job SummaryThe Customer Relations Manager is responsible for managing and developing...

  • Sales Associate

    7 days ago

    Napa, California, United States Chico's Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's. As a Sales Associate, you will be responsible for providing exceptional customer service, promoting a customer and product-focused sales culture, and driving sales results.Key ResponsibilitiesCustomer Experience: Model and promote the Most Amazing...

  • Showroom Manager

    2 weeks ago

    Napa, California, United States LG Electronics Full time

    Role SummaryThe Showroom Manager is responsible for delivering an exceptional experience for guests visiting the Experience & Design Center (EDC) in Napa Valley. This includes optimizing team performance, managing operational resources, and fostering positive relationships within the Napa community.Key ResponsibilitiesLead the team to maintain a luxurious...

  • Customer Care Agent

    3 weeks ago

    Napa, California, United States starstaffingservices Full time

    Position Title: Customer Service and Claims RepresentativeHourly Compensation: $21/hrOverview:Our client, a reputable staffing service, is in search of a dedicated Customer Service and Claims Representative. This role is essential in ensuring seamless operations at a local facility. Key Responsibilities:1. Efficiently process daily orders.2. Prepare and...

  • Customer Service Representative

    2 months ago

    Napa, California, United States Domino's Pizza LLC Full time

    Join Our Team as a Customer Service RepresentativeWe offer flexible hours, part-time and full-time opportunities to work with a dynamic team. Our management training program is designed for exceptional employees who demonstrate self-motivation, a willingness to learn, and take pride in their work. Our customer service team is dedicated to providing excellent...

  • Customer Service Representative

    7 days ago

    Napa, California, United States The Culinary Institute of America Full time

    Job SummaryThe Culinary Institute of America is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, utilizing effective selling techniques, and providing in-depth product knowledge in a specialty retail environment.Key...

  • Customer Service Representative

    4 weeks ago

    Napa, California, United States Comcast Full time

    Job SummaryComcast is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, answering questions, and resolving issues related to our products and services.Key Responsibilities:Provide...

  • Guest Experience Leader

    2 months ago

    Napa, California, United States Stanly Ranch Full time

    Job DescriptionA private Napa Ranch cultivating the future of wellbeing. Stanly Ranch - a land that was established with legacy in mind and furthers its progression now with enlightened 21st century ideals. A vanguard in the movement toward holistic wellbeing, Stanly Ranch empowers an immersive agricultural experience intended to not only revitalize those...

  • Customer Service Representative

    1 week ago

    Napa, California, United States Skyservice Business Aviation Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Skyservice Business Aviation. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring seamless arrivals and departures, and coordinating various aspects of our operations.Key...

  • Customer Service Representative

    2 weeks ago

    Napa, California, United States Skyservice Business Aviation Full time

    About Skyservice Business AviationSkyservice Business Aviation is a leading provider of business aviation services in North America. Our team is dedicated to delivering exceptional service and support to our clients.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service...

  • Customer Service Lead

    2 weeks ago

    Napa, California, United States MOD Pizza Full time

    About the RoleMOD Pizza is seeking a Customer Service Lead to join our team. As a key member of our leadership team, you will be responsible for directing the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization.Key ResponsibilitiesBe an example of MOD values and behaviors and exemplify a service mindset...

  • Event Experience Associate

    2 weeks ago

    Napa, California, United States The Culinary Institute of America Full time

    The Culinary Institute of America is seeking a highly skilled Event Experience Associate to join our team. This role is responsible for ensuring all guests receive a positive experience by providing quality service to all customers while maintaining a clean and organized work environment.Assists guests by anticipating their needs and providing exceptional...

  • Customer Service Representative

    1 month ago

    Napa, California, United States Skyservice Business Aviation Full time

    About Skyservice Business AviationSkyservice Business Aviation is the North American market leader in business aviation, built on the key principles of safety and service excellence. We offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United...

  • Customer Service Representative

    2 months ago

    Napa, California, United States Domino's Pizza LLC Full time

    Join Our Team as a Customer Service RepresentativeWe offer flexible scheduling, part-time and full-time opportunities, allowing you to balance your work and personal life. Our management training program is designed for exceptional employees who demonstrate self-motivation, a willingness to learn, and a commitment to delivering excellent customer service....

Customer Experience Manager

2 months ago

Napa, California, United States Realm Cellars Full time
About the Role

At Realm Cellars, we are seeking a highly skilled and experienced Customer Relations Manager to join our team. This is a unique opportunity to work in a fast-paced and dynamic environment, where you will be responsible for delivering exceptional customer service and driving sales growth.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Sales and Revenue Growth: Develop and implement strategies to increase sales and revenue, through effective communication and relationship-building with customers.
  • Team Leadership: Supervise and mentor a team of Customer Relations Coordinators, providing guidance and support to ensure excellent customer service and sales performance.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance customer experience and sales efficiency.
  • Reporting and Analysis: Analyze sales and customer data to identify trends and opportunities for growth, providing insights and recommendations to senior management.
Requirements
  • Experience: 5+ years of experience in customer service or sales, with a proven track record of delivering exceptional results.
  • Leadership: 2+ years of experience in a supervisory or leadership role, with a strong ability to motivate and develop teams.
  • Communication: Excellent written and verbal communication skills, with the ability to communicate effectively with customers, colleagues, and senior management.
  • Technical Skills: Proficiency in Microsoft Office, including Excel, Word, and SharePoint, as well as CRM databases and POS platforms.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Growth: The opportunity to work in a dynamic and fast-paced environment, with opportunities for career growth and development.
  • Collaborative Team: A collaborative and supportive team environment, with a strong focus on customer service and sales excellence.