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Client Service Team Lead
2 months ago
About the Role:
The Branch Client Service Supervisor is a key member of our team, responsible for leading a Client Service team that delivers high-quality and efficient service to both internal and external clients within a Branch.
Key Responsibilities:
- Lead a Client Service team to achieve business outcomes such as client retention, client satisfaction, and enhancing AJG's value to our clients and prospects.
- Manage people, business processes, and an assigned group of accounts.
- Report directly into the Branch Client Service Director with a strong dotted-line reporting relationship to the Branch Manager to ensure goals and objectives support the Branch strategy.
Requirements:
- Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
- 1+ years supervisory experience.
- Appropriate licensing as required.
Preferred Qualifications:
- Prior experience designing and implementing productivity and client service improvements.
- Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment.
- Keen understanding of professional and industry standards/practices.
What We Offer:
- Competitive salary.
- Great teams and exciting career opportunities.
- A wide range of benefits, including medical/dental/vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts (HSA, FSA), educational expense reimbursement, paid parental leave, and more.
About Us:
Gallagher is a global brokerage team that values inclusion and diversity. We believe that every candidate brings something special to the table, and we encourage you to apply even if you feel that you're close but not an exact match.
We are committed to equal employment opportunity and prohibit any form of discrimination based on protected characteristics. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
