Customer Service Representative
2 weeks ago
About the Role:
We are seeking a skilled and friendly Front Desk Agent to join our team at Crescent Hotels and Resorts. As a key member of our hotel's operations, you will play a vital role in ensuring our guests have an exceptional stay.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage guest communications, including check-in, check-out, and any requests or concerns.
- Work closely with other departments to ensure seamless operations and excellent guest experiences.
- Meet and exceed performance standards, including guest satisfaction and revenue goals.
Requirements:
- 1 year of experience in a hotel front desk or customer service role.
- Excellent communication and problem-solving skills.
- Ability to work a variety of shifts, including weekends and holidays.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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