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Computer Operations Specialist
4 weeks ago
Light & Wonder is seeking a skilled Computer Operations Specialist to join our Gaming team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our gaming systems, including call center operations, data processing, and field service support.
Key Responsibilities- Provide exceptional customer service to gaming agents, terminal operators, and field service personnel via phone and email.
- Complete computer system activities to support gaming machine installs, software upgrades, and related service calls.
- Monitor the L&W Connexus Video central communication system 24/7 to ensure optimal performance.
- Generate system and productivity reports to inform business decisions.
- Perform data entry routines, including updating turnover logs with unusual system occurrences.
- Coordinate and execute scheduled projects, manage call center operations, and troubleshoot communication problems.
- Support hotline, network management, and service call dispatch functions.
- Strong customer service and call center experience.
- Excellent organizational and interpersonal skills.
- Some data center/computer operations experience preferred.
- Knowledge of Excel and experience with Unix, Win OS, SQL, and Linux a plus.
- High school diploma or GED required.
- Ability to communicate effectively with all levels of operations.
- Strong time management skills.
Light & Wonder and its affiliates are engaged in highly regulated gaming and lottery businesses. Certain employees may be required to obtain gaming or other licenses, undergo background investigations, or meet certain standards dictated by law or regulation.
