Computer Operations Specialist

4 weeks ago


Le MesnilSaintFirmin, Hauts-de-France, United States Light and Wonder, Inc. Full time

Welcome to Light & Wonder, Inc., where we're building cutting-edge technology for the gaming industry. As a Computer Operations Specialist, you'll be part of our Gaming team, responsible for call center operations and data processing for our Video Central Communications system.

Main duties include:

  • Providing exceptional customer service to gaming agents, terminal operators, and field service personnel.
  • Completing computer system activities to support gaming machine installs, software upgrades, and related service calls.
  • Monitoring our L&W Connexus Video central communication system 24/7, ensuring seamless operations.
  • Generating system and productivity reports to inform our team's decisions.
  • Performing data entry routines, such as updating turnover logs with unusual system occurrences.
  • Coordinating and executing scheduled projects as calls are received.
  • Working with callers to troubleshoot communication problems and resolve issues.

Requirements:

  • Strong customer service and call center experience.
  • Excellent organizational and interpersonal skills.
  • Some data center/computer operations experience preferred.
  • Knowledge of Excel a plus.
  • High school diploma or GED.
  • Ability to communicate effectively with all levels of operations.
  • Strong time management skills.
  • Experience with Unix, Win OS, SQL, and Linux a plus.


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