Servicing Retention Specialist III

3 weeks ago


Chesterfield, Missouri, United States Flat Branch Home Loans Inc Full time

h3JobDescription/h3JobDescriptionDescription:pObjective:/ppTheprimarypurposeofthisroleistocollectobligationsowedtothemortgagecompanyfromborrowersbycontactingandcounselingmembersabouttheirdelinquentandotherwisedefaultedaccounts,securingpayment(s),paymentarrangement(s),andmaintainingrelatedwrittenanddigitalrecordswhilecomplyingwithallrelatedpolicies,procedures,andregulations./ppResponsibilities:/pulliReviewdelinquentanddefaultloanstodeterminethecourseofactiontobetakenandinitiateappropriatefollow-upactivity,maintainingon-linechronologicalrecordsofallfacts,informationdeveloped,actionstaken,andresults./liliWorkanestablishedlistofmortgageloansinbothamanualandautomatedcollectionenvironmentfordelinquentanddefaultedloansuptoandincludingforeclosures./liliDeterminethereasonfordelinquency,whileprovidingoptionsand/orrepaymentplanstoassistthemember./liliCounselandsolveroutineaswellasoccasionaladvancedcollectionanddefaultedloans./liliSubmitrequestsfordefermentsandotherfinancialhardshipassistanceasdefinedinprocedure./liliContactthirdpartiessuchasrelativesofthedelinquentmember,employers,personnelofficers,creditorsoncreditbureausfordetermininglocation/whereaboutsofthemember.Performsskip-tracingactivities,asnecessary./liliAssistwithmaintainingFlatBranch'scompliancewithallapplicablefederal,state,andlocallaws,regulations,andordinancesbyabidingbyFlatBranch'scomplianceprogramandallpolicies,procedures,rules,andregulations./liliEnlisttheeffortsofmanagementwhennecessarytoacceleratethecollectionprocess./li/ulRequirements:pQualifications&Skills:/pulli2+yearsofmortgageexperiencerequired./lili5+yearsofdirectexperienceinDefault/Collections./liliMusthaveworkingknowledgeofmortgagedocumentsandanunderstandingofthemortgagelifecycle./liliIdealcandidatewithhavegeneralunderstandingonservicingagencyloans:FNMA/FHLMC/FHA/VA/USDA./liliPreviouscollectionand/orphone-basedcustomerserviceexperiencepreferredatafinancialinstitutionispreferred./liliStrongnegotiationandwrittenskills./liliQuality:demonstratesattentiontodetail,ahighdegreeofself-motivation,andinitiative./liliBuildinganddevelopingrelationshipswithstrongcustomerserviceskills./liliJudgment:Problem-solving,discretion,andjudgmentskillstodiscoverthesourceofexceptions./liliCompliant:Tobeabletointerpretandapplypolicyandregulationsquicklyandindependently./li/ul



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