Airport Operations Supervisor

7 days ago


Myrtle Beach, South Carolina, United States Pacific Aviation Full time
About the Role

Pacific Aviation is seeking a highly skilled and motivated individual to fill the position of Supervisor. As a key member of our team, you will be responsible for leading a group of customer service agents and ensuring that they provide exceptional service to our clients.

Key Responsibilities
  • Manage and optimize ground staff allocation to ensure efficient and effective service delivery.
  • Verify staff presence and manage schedules to ensure seamless operations.
  • Oversee the integration of all methods necessary for flight handling, including commercial and operational procedures.
  • Act as the commercial representative for airline accounts, ensuring that all requirements are met.
  • Manage the efficient and on-time setup of staff with all required equipment, ensuring that all necessary tools are available.
  • Ensure the surveillance of check-in equipment and report any issues to the relevant authorities.
  • Prepare and assist in team briefings and debriefings to ensure that all staff are informed and up-to-date.
  • Ensure a smooth flight turnaround, from flight opening to flight departure, by verifying all flight actions and ensuring that all procedures are followed.
  • Actively deliver on expected Quality Department objectives, ensuring that all service standards are met.
  • Follow operations procedures, applicable guidelines during and after the flight, and report any errors or issues to the relevant authorities.
Requirements
  • 6 months of experience in passenger and customer service.
  • Expert knowledge of company methods, general procedures, and airline policies.
  • Adaptability to the constraints of the operation and to customers.
  • Ability to efficiently and effectively satisfy customer demands.
What We Offer
  • $17/hour.
  • Paid training.
  • Collaborative leadership team.


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