Operations Director for Fitness Services

4 weeks ago


Belleville, Illinois, United States Club Fitness Full time

At Club Fitness, we are seeking an experienced and skilled Operations Director for Fitness Services to join our team. This role will be responsible for ensuring that all gyms are consistently clean, functional, and friendly, while also managing operational employees and maintaining a positive work environment.

The ideal candidate will have a strong background in customer service, hospitality, and leadership, with excellent communication and interpersonal skills. They will be able to handle stressful situations with professionalism and a positive attitude, and have strong multitasking abilities.

Some key responsibilities of this role include:

Key Responsibilities:
  • Operational Excellence: Ensure consistent service excellence by all team members, resulting in a clean, functional, and friendly environment and culture.
  • Leadership and Management: Hire, train, encourage team members to deliver Club Fitness' service promise consistently.
  • Customer Service: Provide effective decision-making regarding customer service issues.
  • Organizational Development: Heighten, develop, and foster a strong organizational customer service focused team.

The Operations Director for Fitness Services will also be responsible for contributing to short and long-term strategy planning, assisting with Club Staff workloads, and staying up to date with company policies and procedures. They will maintain an organizational culture that attracts, retains, and motivates top-quality employees.

Some of the key qualifications and requirements for this role include:

Qualifications and Requirements:
  • Education: High School diploma or GED, required.
  • Age: 18 years of age or older, required.
  • Experience: Previous experience in customer service, hospitality, and leadership preferred.
  • Skills: Excellent communication and interpersonal skills, ability to handle stressful situations with professionalism and a positive attitude, and strong multitasking abilities.

The salary for this role is estimated to be around $**,***/hour, based on the location and industry standards. This role also requires travel to the corporate office and other Club Fitness locations as needed for training and meetings.

At Club Fitness, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.

If you are a motivated and experienced professional looking for a new challenge, please submit your application for this exciting opportunity to join our team at Club Fitness.



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