Operations Supervisor

2 weeks ago


Silver Spring, Maryland, United States Marriott Full time
Job Summary

We are seeking a highly skilled Operations Supervisor to join our team at Courtyard Silver Spring North/White Oak. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities
  • Complete designated cashier and closing reports in the computer system.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
  • Process all guest check-ins by confirming reservations, verifying guest identity, requesting payment, assigning rooms, and activating room keys.
  • Sell rooms/accommodations to guests without reservations based on availability.
  • Ensure rates match market codes and document any exceptions.
  • Assist management in training, evaluating, counseling, disciplining, and motivating employees.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures.
  • Welcome and acknowledge all guests according to company standards.
Requirements
  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • At least 1 year of supervisory experience.
About Us

Courtyard is a Marriott International brand that is passionate about better serving the needs of travelers everywhere. We are committed to non-discrimination and creating a diverse and inclusive work environment.


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