Technical Sales Specialist

2 weeks ago

Akron, Ohio, United States Modern Office Methods Full time
About the Role

We are seeking a highly skilled Technical Sales Specialist to join our team at Modern Office Methods. As a key member of our sales team, you will be responsible for providing technical expertise and support to our customers.

Key Responsibilities:

  • Deliver expert-level training on digital front-end solutions and applications.
  • Collaborate with the sales team to define the scope of work for pre-sale activities and provide technical insights that help secure sales.
  • Provide technical support and troubleshooting for EFI Fiery digital front-end systems, ensuring efficient operation and integration with wide-format printers.
  • Work with customers to design optimal printing solutions based on their requirements, ensuring seamless integration with Fiery controllers and other associated hardware/software.
  • Maintain accurate documentation of configurations, system installations, training materials, and customer interactions.
  • Troubleshoot and resolve technical issues related to Fiery software, digital front-end devices, and printers, offering timely solutions to ensure minimal downtime for customers.

Requirements and Qualifications:

  • EFI Fiery Certification: Must be certified in EFI Fiery solutions and have extensive experience with Fiery software and hardware.
  • Digital Front-End (DFE) Systems: Strong knowledge of DFE systems and how they integrate with printers, software applications, and network infrastructure.
  • Wide Format Printers: Experience with wide-format printing solutions, including installation, configuration, and troubleshooting.
  • Customer-Facing Experience: Proven ability to work directly with clients in a consultative manner, providing technical advice, training, and support.
  • Technical Training Expertise: Experience in providing training sessions to customers on software, hardware, and workflows.
  • Pre-Sale Support: Ability to assist sales teams in scoping out project requirements, defining technical solutions, and ensuring the customer's needs are met.
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex technical concepts in a clear and understandable manner.
  • Problem-Solving Skills: Strong analytical and troubleshooting skills, with the ability to address and resolve technical issues quickly and effectively.
  • Experience in Networking: Familiarity with networking protocols, print servers, and networked devices related to printing solutions.

Salary and Benefits:

The estimated salary for this position is $70,000 - $90,000 per year, depending on experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Working Conditions:

  • This is an exempt position with normal work hours Monday through Friday, 8am - 5pm.
  • Frequent travel between client locations is expected, with occasional overnight stays.

Education and Experience:

A Bachelor's Degree or equivalent combination of education and relevant experience is required. Previous experience working with digital front-end systems, wide-format printers, and related software applications is highly preferred.

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