Technical Specialist I

2 weeks ago


Akron, Ohio, United States Mindlance Full time
About the Role

We are seeking an experienced Technical Specialist to join our team as a Customer Support Expert. As a key member of our support team, you will provide high-level customer support for end-users of VMS software, ensuring seamless and efficient resolution of technical issues.

Responsibilities
  • Provide expert-level customer support via phone, email, or in-person to ensure timely and effective resolution of technical issues related to VMS software
  • Maintain and troubleshoot wireless cellular accounts on iOS mobile devices, ensuring optimal device performance and connectivity
  • Collaborate with internal teams to identify and escalate defects and enhancements for VMS software, driving continuous improvement and quality assurance
  • Assist with data handling for VMS in databases, ensuring accurate and up-to-date information is shared with end-users
  • Identify and recommend IT solutions to users, enhancing their overall experience and satisfaction
About Mindlance

Mindlance is an Equal Opportunity Employer committed to fostering a diverse and inclusive work environment. We believe that everyone deserves equal opportunities, regardless of their background, abilities, or characteristics.

Salary Range

The estimated salary range for this role is $60,000 - $80,000 per annum, depending on qualifications and experience. This figure may vary based on location and other factors.



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