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Certified Optical Specialist

2 months ago


Spokane, Washington, United States Stanton Optical Full time

Reports to:
Brand (Store) Manager

Location:
Store Location


Are you enthusiastic about enhancing the vision of others? Do you aspire to play a role in simplifying the eye care journey for all? At Stanton Optical, our Licensed Opticians are responsible for delivering an exceptional customer experience by educating patients and facilitating the dispensing process.

Our Licensed Opticians genuinely care for the needs of customers, possess the capability to address issues that may arise, and are eager to assist in the sales process.

They achieve this while aligning patient requirements with our services and products.

About us:
Stanton Optical is recognized as one of the fastest growing, full-service retail optical centers in the nation. We are committed to providing outstanding customer service and quality eyewear at competitive prices to our patients and clients. As a leading optical retailer, we feature some of the most sought-after optical brands in the country.

Our team members embody and uphold the Vision, Mission, and Values of our parent company, Now Optics.

These include:

Vision:
Modernizing the eye care experience for everyone

Mission:
Simplifying eye care

Values:
iCARE

Integrity:

We view integrity as establishing a foundation of trust with our customers, employees, and stakeholders through honest communication, consistency, and fulfilling our commitments.


Collaboration:

We see collaboration as merging the talents of a diverse group, fostering proactive communication, and being receptive to new ideas.


Accountability:

We define accountability as taking initiative, delivering our best in all endeavors, accepting responsibility for our actions, and owning the results.


Respect:
We regard respect as prioritizing human relationships, being present, and connecting with transparency and empathy.

Empowerment:

We interpret empowerment as making purpose-driven decisions to support the company vision, appreciating others, and caring for the individuals we serve.

Why consider a role with us?

We are the fastest growing, founder-led, and privately owned eye care provider in the United States. We believe that quality eye care should be straightforward, accessible, and affordable for everyone. Stanton Optical consistently ranks among the top optical retailers in the nation.
We provide a flexible, dynamic work environment that encourages innovation and creativity. We invite you to proactively share your valuable ideas to enhance the business.

Eligible employees enjoy comprehensive benefits such as medical, dental, and prescription drug coverage, company-paid life and short-term disability coverage, and complimentary eyeglasses.

Additional benefits include identity theft protection, pet insurance, and more.
Paid time off that increases with tenure
Opportunities for professional development and advancement
Employee recognition programs
Employee Assistance Program (EAP)
Employees receive 2 free eyeglasses (no dollar limit) annually, along with Friends and Family discounts on our products.
We offer competitive variable compensation opportunities and commissions on sales.
Collaborate with an exceptional team.

Responsibilities

Welcome all patients and customers as they enter the store, identifying their needs to ensure a seamless and memorable experience.
Provide recommendations on available products and services.
Achieve sales targets set by the management team while adhering to company and local policies and procedures.
Assist patients and customers in selecting products and services that meet their budget and eye care needs.

Identify and troubleshoot issues related to prescriptions to resolve customer complaints, de-escalate dissatisfied patients, and provide solutions to remedy situations.

Measure, fit, and adapt lenses and frames for clients according to written optical prescriptions or specifications, determining lens specifications, and making minor repairs or adjustments to eyewear, etc.

Maintain brand standards by performing basic housekeeping duties when necessary.
Other duties as assigned and required.

Qualifications

Experience providing exceptional customer service to patients as a Licensed Optician.
You possess the ability to multitask, prioritize, and adapt to changing business needs in a team environment.
You have the skills necessary to communicate effectively with a diverse group of individuals.

Are you the ideal candidate?

Do you share our vision of modernizing eye care for everyone and simplifying the eye care process?
Do you hold a valid ABO and NCLE and/or license in the applicable State?
Do you have a high school diploma or equivalent?
Are you passionate about delivering outstanding customer/patient care and eager to share that passion with others?
Do you have a strong interest in learning, embracing, and fostering innovation within your team?
Are you consistently promoting high work standards while empowering others to adopt an entrepreneurial mindset within our company?
Do you have flexible scheduling availability? Work hours will be determined based on business needs.
Are you proficient in MS Word, Google Docs, etc.?
Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

All employment decisions at our company are based on business needs, job requirements, and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability, or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations, or ordinances.


If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, please reach out with your request.

This communication is not for general employment inquiries or correspondence.

We will only respond to those requests that are related to the accessibility of the online application system due to a disability.