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Customer Service Specialist
3 weeks ago
Sam's Club is seeking a skilled and customer-focused Customer Service Specialist to join our team in South Charleston, WV. As a key member of our front-end team, you will be responsible for providing exceptional service to our members, ensuring a seamless shopping experience, and maintaining a clean and organized sales floor.
The estimated hourly wage for this position is $21.00, with additional compensation in the form of premiums ranging from $0.35 to $3.00 per hour based on schedule, facility, season, or specific work performed.
To be successful in this role, you should have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. You should also be able to maintain a positive attitude, prioritize tasks, and meet productivity standards.
Key Responsibilities:
- Provide exceptional customer service to members across the club, answering questions and resolving issues promptly and professionally.
- Maintain a clean and organized sales floor, including restocking shelves, sweeping floors, and disposing of trash and recyclables.
- Process transactions accurately and efficiently using registers or self-checkout equipment.
- Assist members with purchasing decisions, locating merchandise, and providing guidance on product features and benefits.
Requirements:
- High school diploma or equivalent required.
- Previous retail or customer service experience preferred.
- Ability to stand for long periods, lift up to 25 pounds, and move quickly and safely throughout the store.
Benefits:
- Competitive hourly wage with opportunities for advancement.
- Additional compensation in the form of premiums based on schedule, facility, season, or specific work performed.
- Health benefits, including medical, vision, and dental coverage.
- 401(k) plan with company match.
- Stock purchase plan and company-paid life insurance.