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Bilingual Patient Scheduling Specialist
2 months ago
The Bilingual Patient Appointment Service Specialist plays a crucial role in managing patient interactions within a dynamic call center environment. This position involves handling incoming inquiries for both Primary Care and Specialty Teams, ensuring a seamless appointment scheduling process.
Key Responsibilities:- Independently create and manage appointment schedules within the electronic medical record system for a diverse, multi-specialty healthcare practice.
- Gather essential patient demographic and provider information to accurately assess appointment requests and direct them to the appropriate service area.
- Advise patients on necessary co-payments, referral authorizations, and pre-service deposits to ensure they are well-prepared for their appointments.
- Collect comprehensive Guarantor and insurance information to evaluate patient eligibility effectively.
- Engage with a variety of stakeholders, including patients, healthcare professionals, and family members, to provide exceptional service.
- Interpret and apply organizational policies regarding scheduling criteria and medical necessity.
- Navigate multiple systems concurrently, maintaining a high level of availability to assist patients and healthcare professionals throughout the day.
- Manage complex scheduling workflows, including telephone calls, online requests, and fax communications, ensuring accuracy and thoroughness in all patient-related activities.
Candidates should possess a high school diploma or GED, with a minimum of two years of customer service experience in a fast-paced environment, such as a call center or healthcare setting. An associate degree is also acceptable.
Additional Skills:- Completion of a Medical Terminology course is preferred, along with experience in a medical environment.
- Strong customer service orientation and effective verbal/written communication skills are essential.
- Ability to troubleshoot and manage conflicting demands while maintaining a calm demeanor in challenging situations.
- Demonstrated attention to detail and follow-through in all tasks.
- Proficiency in keyboarding and computer skills, with a basic understanding of insurance terminology.
This role requires a proactive approach to patient care, emphasizing empathy and positive communication in all interactions.
