Assistant Manager of Visitor Services and Volunteers

2 days ago

Flint, Michigan, United States Ruth Mott Foundation Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Manager of Visitor Services and Volunteers to join our team at the Ruth Mott Foundation. This is a full-time position that will play a critical role in supporting the visitor experience at Applewood by managing the volunteer program.

Key Responsibilities
  • Manage the volunteer program, including recruiting, training, and supervising volunteers to ensure effective support for daily operations and public programs.
  • Assist the Manager of Visitor Services in providing exceptional visitor experiences during open times.
  • Develop and maintain strong relationships with volunteers, staff, and the community to promote effective and diverse recruitment.
  • Produce and communicate procedural guidelines related to the volunteer program, including volunteer job descriptions, evaluation, and recommendations for improvement.
  • Conduct orientation sessions for volunteers to share the Foundation's vision, mission, and values, set expectations, and explain policies and safety procedures.
  • Actively work on volunteer retention activities, such as recognition, appreciation events, and incentive programs.
  • Manage the volunteer database and volunteer management software to track hours, schedules, and other metrics related to the volunteer program.
  • Support the Manager of Visitor Services and Education staff in creating, facilitating, and managing training for staff and volunteers in areas such as site content, safety procedures, customer service, equity, inclusion, and accessibility.
  • As needed, support tour and field trip scheduling and coordination in conjunction with the Manager of Visitor Services and Education staff.
  • Develop and manage the volunteer program budget under the oversight of the Manager of Visitor Services.
  • Provide input into the development and implementation of the Applewood Master Plan, particularly regarding volunteers and visitor services.
  • Seek professional development and network with other agencies to explore and be informed of best practices, processes, and relevant technologies for volunteer and visitor services management.
  • Support the execution of all organizational goals, especially those related to facilitating a positive organizational and race equity culture.
Requirements
  • Bachelor's degree or a combination of related education and experience.
  • Strong leader with a minimum of two years of experience in a museum, cultural institution, or hospitality setting.
  • Minimum of one year of supervisory experience, preferably with volunteers.
Skills
  • Working knowledge of customer service standards.
  • Comfortable with public speaking and experience writing communications, preparing and delivering presentations, trainings, and written materials.
  • Strong interpersonal skills.
  • Strong written and verbal communication skills.
  • Excellent organizational and analytical skills with strong attention to detail.
  • Proficiency with Microsoft Office suite and familiarity with volunteer management software.
  • Demonstrated ability to lead, manage, and motivate others.
  • Ability to work collaboratively with individuals from all sectors of the community and a commitment to race equity, diversity, and inclusion.
  • Hold a valid driver's license.

  • Visitor Engagement Associate

    4 weeks ago

    Flint, Michigan, United States Flint Cultural Center Corporation Full time

    Job OverviewPosition Title: Floor StaffLocation: Sloan Museum of DiscoveryDepartment: EducationReports to: Curator of Education and OutreachFLSA Status: Non-ExemptEmployment Type: Part-Time (Approx. 20 hours/week)Compensation: $14.00/hourAbout Flint Cultural Center CorporationAt Flint Cultural Center Corporation, we foster a workplace characterized by...

  • Administrative Services Manager

    2 weeks ago

    Flint, Michigan, United States Presbyterian Villages of Michigan Full time

    Job SummaryThe Administrative Services Manager/Executive Assistant will provide high-level administrative support to the executives of Presbyterian Villages of Michigan. This role will be responsible for conducting research, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging...

  • Assistant Manager

    1 day ago

    Flint, Michigan, United States Biolife Plasma Services Full time

    About BioLife Plasma ServicesWe are a leading provider of plasma-derived therapies, and we are committed to improving the lives of patients with rare diseases. Our team is dedicated to providing exceptional customer service and ensuring the highest quality of care for our donors and patients.Job SummaryWe are seeking an experienced Assistant Manager to join...

  • Assistant Manager

    3 weeks ago

    Flint, Michigan, United States Biolife Plasma Services Full time

    About BioLife Plasma ServicesWe are a leading plasma collection company dedicated to improving the lives of patients with rare diseases. Our team is passionate about providing exceptional customer service and ensuring the highest quality plasma products.Job SummaryWe are seeking an experienced Assistant Manager to join our team at our Flint, Michigan...

  • Financial Services Office Manager

    2 weeks ago

    Flint, Michigan, United States Entech Staffing Solutions Full time

    Financial Services Office AdministratorEntech Staffing Solutions is seeking a highly organized and detail-oriented Financial Services Office Administrator to manage the day-to-day operations of a Financial Services company in Flint, MI. The ideal candidate will act as a partner to the owner, providing exceptional support and ensuring seamless office...

  • Executive Office Manager

    4 weeks ago

    Flint, Michigan, United States Presbyterian Villages of Michigan Full time

    Overview POSITION SUMMARY Provide comprehensive administrative assistance by conducting research, managing information requests, and executing clerical tasks such as drafting correspondence, welcoming visitors, organizing conference calls, and coordinating meetings. May also oversee and mentor junior clerical personnel. Responsibilities ...

  • Executive Administrative Manager

    4 weeks ago

    Flint, Michigan, United States Presbyterian Villages of Michigan Full time

    Overview POSITION SUMMARY Provide comprehensive administrative assistance by conducting research, managing information requests, and executing clerical tasks such as drafting correspondence, welcoming visitors, organizing conference calls, and coordinating meetings. This role may also involve training and overseeing junior clerical personnel. ...

  • Assistant Manager

    3 weeks ago

    Flint, Michigan, United States Holidayinnclub Full time

    Job SummaryThis role is responsible for bringing the Holiday Inn Club brand promise to life in resort recreational and entertainment departments. As a key member of the resort operations team, you will serve as a guest advocate and advisor to the Manager of Guest Engagement, leading the daily operations of assigned work teams in the waterpark and pool...

  • Assistant Manager

    3 weeks ago

    Flint, Michigan, United States Holidayinnclub Full time

    Job SummaryThis role is responsible for bringing the Holiday Inn Club brand promise to life in resort recreational and entertainment departments. As a guest advocate and advisor to the Manager of Guest Engagement, you will lead the daily operations of assigned work teams in the waterpark and pool area. Success in this role is measured by onsite and post-stay...

  • Medical Customer Service Representative

    4 days ago

    Flint, Michigan, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service/Phlebotomist. As a key member of our plasma collection team, you will be responsible for providing exceptional customer service to our donors, ensuring a safe and efficient plasma collection process, and maintaining accurate...

  • Guest Engagement Assistant Manager: Waterpark Operations

    4 weeks ago

    Flint, Michigan, United States Holidayinnclub Full time

    Guest Engagement Assistant Manager: Waterpark OperationsJob Category: Resort OperationsJob DetailsDescriptionThis role is pivotal in embodying the brand's commitment to excellence within the resort's recreational and entertainment sectors. Acting as the primary advocate for guests, the Assistant Manager collaborates closely with the Manager of Guest...

  • Administrative Assistant

    3 weeks ago

    Flint, Michigan, United States Mid-Michigan Area Public Schools Consortium Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Receptionist. This role will provide administrative support to our office and interact with various stakeholders.Key ResponsibilitiesProvide exceptional customer service to visitors, phone calls, and emailsManage and maintain accurate records and filesCoordinate...

  • Center Supervisor

    3 weeks ago

    Flint, Michigan, United States Biolife Plasma Services Full time

    About the Role:The Center Supervisor is a key member of the BioLife Plasma Services team, responsible for overseeing the daily operations of a Plasma Donation Center. This role requires strong leadership and communication skills, as well as the ability to motivate and manage a team of employees.Key Responsibilities:Oversee employee performance and scheduling...

  • Insurance and Financial Services Office Coordinator

    3 weeks ago

    Flint, Michigan, United States Entech Staffing Solutions Full time

    Job SummaryEntech Staffing Solutions is seeking a highly organized and detail-oriented Insurance and Financial Services Office Coordinator to manage the day-to-day operations of a Financial Services company. The ideal candidate will act as a partner to the owner, providing exceptional support and ensuring seamless office operations.Key ResponsibilitiesOffice...

  • Insurance and Financial Services Office Coordinator

    2 weeks ago

    Flint, Michigan, United States Entech Staffing Solutions Careers Full time

    Insurance and Financial Services Office AdministratorEntech Staffing Solutions Careers is seeking a highly organized and detail-oriented Insurance and Financial Services Office Administrator to manage the day-to-day operations of a Financial Services company in Flint, MI. The ideal candidate will act as a partner to the owner, providing exceptional support...

  • Assistant Manager

    2 weeks ago

    Flint, Michigan, United States Famous Dave's Full time

    About UsFamous Dave's is a leading restaurant chain known for its high-quality BBQ and exceptional customer service. We're seeking a skilled and motivated individual to join our team as an Assistant Manager.Job SummaryThe Assistant Manager will be responsible for leading and training a team of restaurant staff to provide an exceptional dining experience for...

  • Insurance and Financial Services Office Coordinator

    2 weeks ago

    Flint, Michigan, United States Entech Staffing Solutions Full time

    Job SummaryEntech Staffing Solutions is seeking a highly organized and detail-oriented Insurance and Financial Services Office Administrator to manage the day-to-day operations of a Financial Services company. The ideal candidate will act as a partner to the owner, providing exceptional support and ensuring the smooth operation of the office.Key...

  • Customer Service Representative

    2 weeks ago

    Flint, Michigan, United States C & S MotorsTri-County International Trucks, Inc. Full time

    About UsC & S Motors/Tri-County International Trucks, Inc. is a reputable company that has served the Michigan business community for over 50 years.Job SummaryWe are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing...

  • Guest Services Supervisor

    4 weeks ago

    Flint, Michigan, United States Holidayinnclub Full time

    Position Title: Front Desk SupervisorJob Category: Resort OperationsOverview:The Front Desk Supervisor plays a pivotal role in enhancing the guest experience by fostering a welcoming and memorable atmosphere for both owners and visitors. This individual will be instrumental in the recruitment, training, assessment, and oversight of all front desk personnel....

  • Assistant Manager

    3 weeks ago

    Flint, Michigan, United States Famous Dave's Full time

    About UsFamous Dave's is a leading restaurant chain known for its delicious BBQ and exceptional customer service. We're seeking a highly motivated and experienced Assistant Manager to join our team.Job SummaryThe Assistant Manager will be responsible for leading, training, and coaching team members to provide an exceptional guest experience. This includes...