Regional Service Manager

2 weeks ago

Portland, Oregon, United States Canon U.S.A., Inc. Full time
About the Role

Are you looking for a challenging opportunity to work with a leading provider of digital imaging solutions? As a Regional Service Manager at Canon U.S.A., Inc., you will be responsible for providing ongoing support to customers, including installation, warranty, and contract support for Canon's Photolithography semiconductor products.

This role requires full-time presence at your assigned office(s)/worksite(s)/territory. You will be the point of contact for Canon support teams/service department, interacting with other Canon subsidiaries. Your daily functions will include managing client assistance with technical aspects of products and services, responding to escalated customer support issues, and managing resource allocation from other sites or Japan.

Key Responsibilities:

- Manage daily functions to ensure clients receive assistance with technical aspects of products and services
- Respond to escalated customer support issues and manage allocation of resources from other sites or Japan
- Implement customer support processes to enhance customer satisfaction, including recording maintenance and improving support plans
- Coordinate and facilitate meetings with customers and Canon, preparing meeting notes, action items, and presentations
- Formulate and revise customer support policies and promote their implementation
- Follow through on plans for targeted revenue return by proactively identifying additional sales opportunities for service products (e.g., spare parts, contracts, etc.) and manage the sales process
- Update the team on new information related to products, procedures, and trends
- Assess support statistics, analyze data, and prepare detailed reports with recommendations for improvement
- Identify and address staff training and coaching needs, oversee and evaluate the team's ongoing training efforts
- Deliver performance evaluations and follow the disciplinary process
- Manage budgets as appropriate

About You: The Skills & Expertise You Bring

- Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of 2 or more regular full-time employees
- CMOS Process, integration, and metrology experience in the semiconductor industry, product support field service required
- Experience in analyzing and managing budgets through multiple accounts
- Intermediate MS Office experience preferred
- May require travel (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies
- Job may require up to 25% travel
The company will not pursue or support visa sponsorship for this position.

We are providing the anticipated salary range for this role: $96,880 - $145,090 annually

About Our Company

About Canon U.S.A., Inc., a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc., has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. Employee referral bonus, employee discounts, free morning coffee, 'Dress for Your Day' attire program, casual dress (including jeans) is welcome, volunteer opportunities to give back to our local community, swag A Canon welcome kit and official merch you can't get anywhere else. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All applicants must reside in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

#CUSA

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