Orthopedic Call Center Representative

4 days ago


Vancouver, Washington, United States Rebound Orthopedics & Neurosurgery Full time

Rebound Orthopedics & Neurosurgery is a leading provider of orthopedic and neurosurgical care in the Portland-Vancouver area.

Job Description

We are seeking a Full Time Patient Services Representative to work in our Orthopedic and Neurosurgery Call-Center. This position involves accurately obtaining patient information, entering it into a practice management system, and coordinating appointments with clinical staff and providers.

  • The ideal candidate will have strong communication skills, be able to manage multiple phone lines, and analyze complex patient situations.
  • Additional responsibilities include maintaining current information on physician schedules, answering telephone calls, screening messages, and providing information about patient appointments and testing.

This role requires the ability to work independently and as part of a team, ensuring seamless communication and exceptional service to patients and families.

Requirements:

To be successful in this position, you will need:

  • A minimum of one year of customer service experience and/or medical office experience.
  • Excellent interpersonal and communication skills, with the ability to multi-task and operate several windows-based programs.
  • Ability to maintain confidentiality and adhere to all HIPAA rules and regulations.
Benefits:

We offer a comprehensive benefits package, including:

  • Medical/Vision/Rx coverage
  • Dental coverage
  • 401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
  • Company-paid Life Insurance/AD&D
  • Voluntary Life insurance/AD&D
  • Company-paid short and long-term disability
  • Flexible Spending and Health Saving Accounts
  • Employee Assistance Program
  • Free Parking
  • Paid Time Off accrued at up to 24 days in your first year based on FTE


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