Member Service Representative II

5 days ago


Willow Street, Pennsylvania, United States Members 1st Federal Credit Union Full time
About the Role

We are seeking a highly skilled and motivated Member Service Representative II to join our team at Members 1st Federal Credit Union. As a key member of our branch operations team, you will be responsible for providing exceptional service to our members, supporting branch growth and service, and demonstrating compliance with credit union standards.

Key Responsibilities
  • Support all aspects of branch operations, including growth of deposits, loans, and service ratio.
  • Meet and exceed member expectations by identifying their product and service needs, and collaborating with departmental partners to provide a seamless experience.
  • Provide superior service, support branch growth and service, and demonstrate compliance with credit union standards.
  • Communicate effectively with members, associates, and departmental partners to provide exceptional member service.
  • Ensure compliance through adherence to all credit union policies and procedures.
Requirements
  • 3-5 years of professional experience in financial services or equivalent work experience.
  • Excellent communication and interpersonal skills.
  • Ability to demonstrate empathy and provide exceptional member service.
  • Advanced organizational and time management skills.
  • Strong financial, problem-solving, and analytical skills.
  • Ability to lead, take charge, and offer opinions and direction.
  • Familiarity with PCs and applicable software.
What We Offer
  • Competitive compensation with career growth opportunities.
  • Nationally recognized 401K with up to 10% company match.
  • A multitude of benefits and incentives to stay mentally and physically healthy.
  • Associate Tuition Assistance.
  • Affordable cost-sharing arrangement for medical, dental, and vision plans.
  • 11 paid holidays and plenty of paid time off.
  • A healthy work-life balance.
  • Confidential Employee Assistant Program.
  • Paid Parental Leave.
  • Professional development, leadership training, and coaching opportunities.
  • Associate Resources Groups (ARGs).
Company Culture

We value diversity, inclusion, and belonging, and believe in the philosophy of WE > me. We are a tight-knit team that values teamwork, leadership, communication, innovation, and problem-solving. We are committed to providing a healthy work-life balance and supporting our associates' personal and professional growth.



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