Roadside Assistance Technician

4 weeks ago


Fort Wayne, Indiana, United States The Auto Club Group Full time
Join The Auto Club Group Team

As a Roadside Assistance Technician with The Auto Club Group, you will be part of a team committed to providing exceptional service to our members. Your primary responsibility will be to provide roadside assistance to members in need, ensuring their safety and satisfaction.

Key Responsibilities:

  • Operate a service truck or tow truck to assist members
  • Utilize GPS and maps to locate member breakdown locations
  • Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
  • Arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive
  • Ensure 100% member satisfaction by providing excellent customer service

Requirements:

  • High school diploma or equivalent and a valid driver's license
  • 21 years of age or older
  • Possess a valid state driver's license with minimal driving infractions/incidents
  • Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
  • Exhibit strong customer service skills, including ability to effectively communicate to customers/members and understand the need for meeting & exceeding customer expectations

What We Offer:

  • Competitive starting salary
  • Excellent and comprehensive benefits packages
  • Hourly rates starting at $24.00 in Indiana
  • Overtime earning potential at time and a half the hourly wage
  • Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
  • $1,000 sign on bonus; split payout at 90 and 180 days of employment

Why Choose The Auto Club Group?

We are a company committed to providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. Our team is dedicated to creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.



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