Roadside Assistance Technician

4 weeks ago

Fort Wayne, Indiana, United States The Auto Club Group Full time
Join The Auto Club Group Team

As a Roadside Assistance Technician with The Auto Club Group, you will be part of a team committed to providing exceptional service to our members. Your primary responsibility will be to provide roadside assistance to members who have experienced vehicle breakdowns or other emergencies.

Key Responsibilities:

  • Operate a service truck or tow truck to assist members in need
  • Utilize GPS and maps to locate member breakdown locations
  • Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
  • Arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive
  • Ensure 100% member satisfaction by providing excellent customer service
  • Offer value to members through On-the-Go Tow or battery tests / sales
  • Provide support at special events such as parades, travel shows, Car Care or Public Relations events

Requirements:

  • Have a high school diploma or equivalent and a valid driver's license
  • Be 21 years of age or older
  • Possess a valid state driver's license with minimal driving infractions / incidents
  • Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
  • Exhibit strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations
  • Have the ability to lift materials weighing up to seventy-five (75) pounds
  • Are able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)

Preferred Qualifications:

  • Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires
  • Have prior tow truck driver or roadside service experience
  • Can safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience

Benefits:

  • Competitive starting salary
  • Excellent and comprehensive benefits packages
  • Hourly rates starting at $24.00 in Indiana
  • Overtime earning potential at time and a half the hourly wage
  • Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
  • $1,000 sign on bonus; split payout at 90 and 180 days of employment
  • $250 Quarterly Perfect Attendance bonus
  • Fully paid training
  • Medical, dental and vision benefits
  • 401k with employer match
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
  • Paid volunteer day annually
  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities
  • AAA Membership
  • Discounts, perks, rewards and much more

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