Patient Assistance Pharmacy Technician in Training, Specialty Pharmacy- Ft. Wayne

4 weeks ago

Fort Wayne, Indiana, United States Trinity Health Full time

Job Summary

The Patient Assistance Pharmacy Technician in Training will participate in a work learning program to become a licensed pharmacy technician in the state of Indiana and trained for the role of Patient Assistance Pharmacy Technician. This role is responsible for ensuring proper processing and problem-solving of specialty prescriptions to provide a high level of service.

Key Responsibilities

  • Provides customer service, receives patient prescriptions, reviews medication lists with patients, assists in preparing and dispensing medications and supplies, answers phones, and triages patient phone calls to pharmacists and/or nurses as necessary.
  • Ensures high levels of customer service and teamwork to provide optimal service.
  • Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
  • Ensures the accuracy of prescription and patient data entered into various systems by verifying patient, drug, quantities, directions, day's supply, insurance, and physician data.
  • Creates physician profiles in computer systems, demographics, DEA, NPI numbers.
  • Inputs insurance, pharmacy, and medical information; initiates required prior authorizations when benefit investigation is not required; resolves aspects of specialty pharmacy insurances, including Medicare, Medicaid, PBM, and PPO, and communicates with payers and advises patients or physicians of results when needed.
  • Adjudicates and reviews prescription insurance claims and patient financial assistance plans of medications to be delivered to patients and providers.
  • Comprehends different types of patient financial assistance available and understands requirements for patient eligibility and application submission.
  • Communicates and supports all pharmacy teams as needed to coordinate timely prescription adjudication to meet delivery schedules.
  • Supports prescription updates for NDC changes.
  • Performs the appropriate contact to physician offices for refill authorizations.
  • Manages inactive and expired prescriptions.
  • Reports errors, omissions, or incidents to pharmacists.
  • Assists pharmacists in reviewing, picking, processing, preparing, filling, labeling, and dispensing of medications, supplies, and patient education materials.
  • Maintains safe and clean working environments and equipment.
  • Monitors and maintains all required temperature logs as per policy and procedures.
  • Assists stocking inventory, i.e., medication, supplies, and patient educational materials in the appropriate and assigned location in the pharmacy.
  • Checks medication and administration supply inventory for out-of-date products, removes out-of-date products from inventory, and works with the appropriate resource to record out-of-date products while performing Fulfillment functions and inventory counts.
  • Assists with full inventory and cycle counts and manages min and max levels of inventory.
  • Assists with the drug recall process and returns when necessary.
  • Maintains productivity rates and meets quality expectations determined by management.
  • Triages all clinical calls to clinical staff.
  • Participates in quality program initiatives and improvement activities.
  • Complies with all regulatory requirements, including HIPAA/HITECH.
  • Other responsibilities as assigned by management.

Requirements

  • Must have a high school diploma or GED.
  • Must be comfortable operating in a collaborative, shared leadership environment.
  • Knowledge of Microsoft Office products, including Word, Excel, PowerPoint.
  • Must possess a high level of customer service skills.
  • Must complete the required training and become a licensed pharmacy technician in the state of Indiana within one year of starting.
  • Must possess a personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Working Conditions

  • Must be able to set and organize own work priorities and adapt to them as they change frequently.
  • Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
  • Must possess the ability to comply with Trinity Health policies and procedures.
  • Frequent immobility and/or sitting required for extended periods of time.
  • Some bending and stooping required.
  • Requires manual dexterity to operate keyboard, calculator, photocopy machine, and other office equipment.
  • Requires eyesight correctable to 20/20 to read reports and computer terminals.
  • Requires hearing within normal range for telephone use.

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