Level 1 Help Desk Technician

3 weeks ago


Fairfield, New Jersey, United States JFR Staffing Full time
Join Our Team

We are seeking a Level 1 Help Desk Technician to join our team at JFR Staffing. As a Level 1 Help Desk Technician, you will be responsible for providing technical support to our clients. This includes receiving, prioritizing, and resolving help requests in a timely and professional manner.

The ideal candidate will have 1-2 years of experience in providing IT support at an MSP or similar IT organization. In-depth knowledge of Windows desktop operating systems is required, as well as basic knowledge of AD, MS Exchange, and DNS.

Estimated salary: $75,000 - $95,000 per year

Key Responsibilities:
  • Setup and support mobile devices (Android, iOS, Blackberry)
  • Troubleshoot Windows Desktop and Microsoft Office applications
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
  • Utilize RMM and PSA platforms to maximum efficiency

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