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Facilities Operations Manager
2 months ago
Facilities Operations Manager
At Diversified Maintenance-RWS, LLC, a prominent entity in the Facilities Services sector since 1973, we prioritize the significance of details, alongside the value of our employees and clients. Our foundational principles of loyalty, honesty, and integrity guide us in fostering a culture that promotes growth and opportunities for every individual within our organization. With operations extending across all 50 states, Puerto Rico, Guam, and the Virgin Islands, we are on a trajectory to double our size in the coming years. Become part of a large, expanding organization that takes pride in its mission.
Position Summary
The Facilities Operations Manager is responsible for the direct supervision of hourly staff. This role is essential in ensuring that operational standards are upheld, locations are adequately staffed, and continuous development of team members is achieved. Through site evaluations and effective communication, the Facilities Operations Manager guarantees customer satisfaction at every level.
Key Responsibilities
- Recruit and onboard staff to ensure accounts are staffed in accordance with contract requirements.
- Delegate tasks and responsibilities to team members while inspecting work for quality and thoroughness.
- Establish work procedures and create schedules while adhering to the designated labor budget.
- Conduct orientation, safety training, and job-specific training to ensure staff can perform their duties efficiently and safely.
- Prepare and review necessary documentation such as time sheets, incident reports, onboarding paperwork, training records, work orders, and supply requisitions.
- Facilitate open communication by addressing employee relations issues and providing coaching and support to foster success.
- Build relationships with clients by regularly visiting accounts to ensure the highest service quality.
- Address and resolve issues and complaints promptly to maintain optimal customer satisfaction.
- Document client interactions and concerns consistently, assisting with follow-up to ensure resolution.
- Monitor assigned accounts for potential work order opportunities and additional services that can be integrated into existing contracts.
- Perform other related duties as assigned.
Qualifications
A minimum of two to three years of management experience is required. Candidates should possess several years of experience in the janitorial industry. The ability to multitask and adapt to dynamic environments is essential. A strong customer service orientation and training capabilities are necessary. Proficiency in Microsoft and Google applications is required.
Diversified Maintenance-RWS, LLC is an Equal Opportunity Employer. We evaluate qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
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