Technical Support Specialist

7 days ago


Sweetwater, Texas, United States TSTC Full time

Job Summary

The Field Support Technician is a key member of our team, responsible for providing professional onsite end-user technical support and working with other Support Services team members to prevent or resolve technical issues. This position will support multiple locations.

Key Responsibilities

  • Provide in-person and remote support to TSTC campuses, specializing in high-touch care for prominent clients who require quick response.
  • Provide configuration guidelines for Windows PC, Tablet, and Mac systems and perform break/fix repair of these systems for select clients.
  • Track and record all activities, including symptom & solution history, billable hours, equipment & supplies, mileage, etc.
  • Assist clients with learning how to submit support requests via a web-based user interface.
  • Contribute input to knowledgebase articles relating to troubleshooting and support of the client's environment.
  • Provide on-call support as needed.
  • Other duties as assigned.

Requirements

  • Associate degree in Information Technology preferred.
  • 2 Years responsibility for on-site technical support.
  • Ability to communicate effectively with co-workers and clients verbally and through written communication.
  • Excellent time management skills.
  • Ability to multi-task many requests in an organized and timely manner.
  • Must be able to balance and prioritize requests from multiple people.
  • CompTIA, A+, Network+, or ITIL Foundations a plus.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.



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