Field Support Technician
6 days ago
Job Description:
The Field Support Technician is responsible for providing professional onsite end-user technical support and working with other Support Services team members to prevent or resolve technical issues. This position will support multiple locations.
Key Responsibilities:
Provide in-person and remote support to TSTC campuses.
Provide configuration guidelines for Windows PC, Tablet, and Mac systems and provide break/fix repair of these systems for select clients.
Track and record all activities, including symptom and solution history, billable hours, equipment and supplies, mileage, etc.
Assist clients with learning how to submit support requests via a web-based user interface.
Contribute input to knowledge base articles relating to troubleshooting and support of the clients environment.
Provide on-call support as needed.
Requirements:
Associate degree in Information Technology preferred.
2 Years responsibility for on-site technical support.
Ability to communicate effectively with co-workers and clients verbally and through written communication.
Excellent time management skills.
Ability to multi-task many requests in an organized and timely manner.
Must be able to balance and prioritize requests from multiple people.
CompTIA, A+, Network+, or ITIL Foundations a plus.
About Texas State Technical College System:
Texas State Technical College System is an equal opportunity/affirmative action employer. We are committed to a policy of equal opportunity for all persons and do not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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