Field Support Specialist

2 weeks ago


Sweetwater, Texas, United States Texas State Technical College Full time
Job Title: Field Support Technician

Are you a detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are ever the same? We're seeking a highly skilled Field Support Technician to join our team at Texas State Technical College.

Job Summary:

The Field Support Technician is responsible for providing top-notch technical support to our clients across multiple locations. This role requires a strong ability to communicate effectively, both verbally and in writing, and to work independently with minimal supervision.

Key Responsibilities:
  • Provide on-site technical support to clients, including troubleshooting and resolving technical issues.
  • Configure and repair Windows PC, Tablet, and Mac systems, as well as provide break/fix repair services.
  • Track and record all activities, including symptom & solution history, billable hours, equipment & supplies, mileage, etc.
  • Assist clients with learning how to submit support requests via a web-based user interface.
  • Contribute to knowledgebase articles relating to troubleshooting and support of client environments.
  • Provide on-call support as needed.
Requirements:
  • Associate degree in Information Technology preferred.
  • 2 years of responsibility for on-site technical support.
  • Excellent communication and time management skills.
  • Ability to multitask and prioritize requests from multiple people.
  • CompTIA, A+, Network+, or ITIL Foundations a plus.
What We Offer:

As a Field Support Technician at Texas State Technical College, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity.



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