Automotive Service Consultant

1 week ago


Waukee Iowa, United States Car-X Tire & Auto Full time

Job Summary:

As a Car-X Tire & Auto Service Advisor, you will play a crucial role in providing an exceptional customer experience and driving sales growth through strong sales presentations and product knowledge.

Key Responsibilities:

  • Provide a superior Guest Sales experience and assist in driving sales of automotive repair services and tires.
  • Contribute to the growth of the business through strong sales presentations and product knowledge.
  • Be the first point of contact for customers on the phone and in the store, engaging customers, scheduling appointments, building trust, and understanding needs.
  • Communicate processes and timelines, and present needed services following the Monro selling process.
  • Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Assist in various aspects of customer care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Understand and effectively communicate all products and services Monro offers to customers.
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat customer waiting area.

Requirements:

  • Successfully complete Monro's training program to enable Guest Sales Specialist to execute the Monro selling process.


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