Senior Department Administrator

1 week ago

Minneapolis, Minnesota, United States Hennepin County, MN Full time
About the Position

We are seeking a highly skilled and experienced Senior Department Administrator to lead the operations, strategy, and workforce of the Economic Supports area of Human Services at Hennepin County, MN.

Key Responsibilities
  • Provide senior-level leadership to Economic Supports, including managing 600+ staff in the management, planning, and coordination of operations to ensure services are resident-focused and operate in compliance with federal and state laws and regulations.
  • Be a champion of the resident experience, working with staff to incorporate this into all aspects of service delivery.
  • Work collaboratively across the organization and with community partners to reduce disparities and promote opportunities for accessing income, healthcare, and employment for residents.
  • Engage and collaborate with county, state, and federal agency leaders on programmatic and policy strategies that innovate and streamline economic assistance programs.
  • Support the management of complex business operations, including multiple customer service channels (digital, telephone, community, service centers), including components of quality improvement, resource management, training, and communication.
  • Lead and foster a culture of innovation, teamwork, and continuous improvement, using data to inform, evaluate, and guide decisions, policies, and practices.
  • Provide direction and vision for strategic resource management, including human resources and financial management/budget.
  • Foster and develop leadership at all levels, build talent, and maximize strengths of staff and teams.
  • Provide leadership to further department-based strategies that align with county goals, mission, and core values for diversity, equity, and inclusion.
Requirements
  • One of the following: Ten years or more of program administration experience in government, nonprofit, education, or an organization closely related to government, or a Bachelor's degree or higher in business administration, social work, public administration, education, or other field appropriate to the position, and six years or more of program administration experience in government, nonprofit, education, or an organization closely related to government.
  • Experience working with culturally diverse teams and communities and applying diversity, equity, and inclusion best practices in efforts to reduce racial and other disparities.
  • Providing leadership through planning, coordinating, organizing, and problem-solving with the ability to think both strategically and tactically.
  • Leading and managing diverse teams.
  • Working in a large, complex, and caseload-oriented environment.
  • Fostering a culture of innovation to problem-solve and think strategically within a regulated and constrained environment.
  • Working creatively within a budget and using innovation and data to find ways to effectively manage resources.
  • Communicating and engaging effectively with employees at all levels of the organization, as well as with community members and other government organizations.
  • Creating operational and strategic goals and plans and executing on complex workplans.
  • Working with public assistance and healthcare programs.
  • Experience or education around addressing racial equity, gender equity, LGBTQIA equity, neurodiversity equity, and/or differing ability equity.
About Hennepin County

Hennepin County is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety, and quality of life for our residents and communities. We are committed to serving residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all.

About the Department

Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve.

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