Guest Services Team Member

1 day ago


Gardendale, Alabama, United States The Sports Facilities Companies Full time
Job Title: Guest Services Team Member

We are seeking a highly motivated and customer-focused Guest Services Team Member to join our team at Bill Noble Park. As a key member of our operations team, you will be responsible for providing exceptional guest service, ensuring a positive experience for all visitors, and promoting our facility's programs and services.

Key Responsibilities:
  • Provide excellent customer service to all guests, responding to inquiries and resolving issues in a professional and courteous manner.
  • Register guests and process payments for leagues, camps, clinics, and other programs.
  • Be knowledgeable about facility programs, including format, pricing, and meeting dates/times.
  • Operate multi-line phones and record waivers and event information.
  • Record event scores and print game sheets on a daily basis.
  • Maintain confidentiality and discretion with guest and team member information.
  • Professionally resolve guest concerns and complaints, and direct to appropriate manager as needed.
  • Know and enforce venue policies and procedures.
  • Complete special projects, daily assignments, and other duties as assigned.
Requirements:
  • Must be at least 18 years of age.
  • Possess a valid driver's license.
  • Ability to drive a multi-passenger golf cart.
  • Flexible work schedule, including nights, weekends, holidays, and long hours, with regular attendance necessary.
  • Excellent communication skills, both verbal and written.
  • Ability to maintain focus in a high-volume, fast-paced environment.
  • Must have excellent guest service skills.
  • Must be detail-oriented and have outstanding organizational skills.
  • Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations.
  • Must be respectful and friendly to athletes, guests, visitors, spectators, leaders, and fellow team members.
  • Must work well with others.
  • Must take personal initiative for the betterment of the team and venue.
  • Commitment to the safety and well-being of others.
  • Customer service and cash handling experience preferred.
Working Conditions and Physical Demands:
  • Must be able to lift 20 pounds waist high.
  • May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend.
  • Will be required to operate a computer.
  • Facility has intermittent noise.

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