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Restaurant Team Member

2 months ago

Gardendale, Alabama, United States Chicken Salad Chick Full time

Job Summary

The Team Member is responsible for working directly with guests and fellow team members to provide exceptional customer service and support the overall success of the restaurant. This person will support up to three functional areas of the restaurant: Service, Sandwich Line, and Production. The Team Member will complete all necessary training through Chicken Salad Chick University (CSCU) in order to flawlessly execute the duties of the assigned position.

Key Responsibilities

  • Offer every guest, on every visit, a superb experience that creates a lasting memory.
  • Greet every guest to welcome them to our restaurant.
  • Support and assist fellow team members whenever possible.
  • Maintain a safe, clean, and organized work area according to Chicken Salad Chick (CSC) standards.
  • Monitor quality, safety, and appearance of all products and ingredients.
  • Complete assigned tasks efficiently and thoroughly in accordance with CSC standards.
  • Restock work area before leaving shift.
  • Adhere to Company uniform and grooming standards.
  • Attend all scheduled employee meetings and bring suggestions for improvement.
  • Report problems (faulty equipment, product shortages, etc.) to supervisor promptly.
  • Complete other related duties as assigned by supervisor.

Cashier/Service Responsibilities

  • Always adhere to Brand Standards for uniform appearance and personal grooming.
  • Maintain a safe, clean, and organized work area.
  • Be a team player and support and assist fellow team members whenever possible.
  • Maintain cleanliness/sanitation standards.
  • Greet Guests, take food/beverage orders, expediting orders, assist with dining room service.
  • Properly operate POS system for taking all types of Guest orders.
  • Responsible for properly charging Guests and for collecting payment for orders; cash, credit or debit card transactions.
  • Answer phone properly with knowledge to assist Guest with questions/information and take phone orders.
  • Interact with Guests in a friendly and efficient manner.
  • Restocks drink station and expo area, maintains restroom cleanliness, empties trash cans and helps to keep dining room and other Guest areas clean.
  • Maintains proper product temperatures per standards.
  • Maintains portion-control for products per standards.
  • Cleans equipment, as assigned, thoroughly and in a timely fashion.
  • Keeps floor in work or service area clean and free of debris.
  • Completes daily tasks timely and thoroughly in accordance with standards.

Line Prep/Kitchen Production Responsibilities

  • Always adhere to Brand Standards for uniform appearance and personal grooming.
  • Completes duties on opening and closing prep and checklists.
  • Refers to Daily Prep List at the start of each shift for assigned duties.
  • Prepares a variety of food products including chicken salads, pimento cheese, side salads, soups, sauces, cookies, desserts, and other items for cooking/serving to Guest according to CSC recipe and product standards.
  • Understands and complies consistently with CSC standard portion sizes, cooking methods, quality standards, and kitchen rules, policies, and procedures.
  • Prepares all Guest orders with strict adherence to CSC standards for quality, portioning, and appearance standards.
  • Prepares all food products in accordance with CSC portion sizes and recipe specifications.
  • Maintains a clean and sanitary workstation including tables, shelves, walls, steamer, sandwich line, and refrigeration equipment.
  • Closes the line kitchen properly, following the closing checklist for line kitchen and assists others in closing the kitchen.
  • Attends all scheduled employee meetings and brings suggestions for improvement.
  • Promptly reports equipment and food quality problems to Management.
  • Informs Management immediately of product shortages.
  • Uses our Standard Recipe Cards for preparing all products. Does not rely on the personal memory or of other employees.