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Client Service Specialist

2 months ago

Puyallup, Washington, United States Umpqua Bank Full time
About the Role:

This position plays a vital role in providing exceptional customer service and support to our clients. As a Client Service Specialist, you will be responsible for processing customer transactions, answering questions, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Process customer transactions, including deposits, withdrawals, and transfers.
  • Provide accurate and timely information to customers regarding their accounts and services.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Work effectively as part of a team to achieve branch goals and objectives.
  • Develop and maintain a working knowledge of bank products and services to effectively meet customer needs.

Requirements:

  • High school diploma or equivalent required.
  • One year of experience in a customer service or banking environment preferred.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Umpqua Bank:

Umpqua Bank is a leading regional bank with a strong commitment to customer service and community involvement. We offer a wide range of banking products and services to meet the needs of our customers.