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Family Services Supervisor

2 months ago

Houston, Texas, United States Park Lawn Memorial Group, LLC. Full time
Job Overview

Why Choose Park Lawn Memorial Group, LLC?

Commitment to Service

  • Our team members at every level demonstrate a strong work ethic and uphold our core values, showing respect for families, the profession, and individuals.
  • Collaborate with leading professionals in the funeral and memorial services industry.

Employee Benefits

  • Financial support programs that encourage staff through education and development in industry-related topics.
  • Comprehensive Health and Welfare Plans, along with savings account options, tailored to support your personal needs and enhance well-being.
  • Attractive 401k and Roth Retirement Plan options available for both Full Time and Part Time employees, including a Company Match.
  • A variety of Vacation, Personal Days, and Sick Days based on your role, emphasizing the importance of physical and emotional well-being.
  • Employee Discounts on services, merchandise, and property to assist our team members during their times of need.

Company Culture

  • We prioritize honesty, courage, integrity, ethical behavior, and personal growth.
  • Rooted in our communities, we provide a personal touch to every family we serve.
  • We believe in the significance of funeral and memorial services, leveraging decades of experience to create the best experiences for families.

Position Summary

The Family Services Supervisor is responsible for overseeing and training Family Service Counselors, fostering professional relationships with client families to ensure all needs are met and that options regarding interment verifications, memorials, and services exceed family expectations.

Key Responsibilities

  • Perform duties with professionalism and compassion, maintaining personal appearance, honesty, integrity, and ethical business practices.
  • Conduct tours and guide families to cemetery lot locations.
  • Build relationships, ensure exceptional service, and develop potential referrals by attending services and visitations; schedule and conduct aftercare appointments to guarantee client family satisfaction and obtain referrals.
  • Ensure compliance with state and industry regulations, adhering to company policies by accurately completing required documentation and conducting random audits.
  • Maintain strict adherence to pricing structures, meeting required timelines for submitting contracts and payments.
  • Report progress to the Sales Manager and submit all required reports promptly.
  • Follow up with Counselors to ensure memorial renderings and processes are met.
  • Actively pursue the development of new prospects and community contacts through presentations highlighting services and the benefits of pre-need arrangements.
  • Maintain positive communication and cooperation with all departments to ensure service excellence.
  • Consistently meet or exceed company standards in revenue generation to maintain employment and benefits eligibility.
  • Protect confidentiality of company and client family information.
  • Participate in all required training initiatives.
  • Communicate facts and information clearly in written or spoken formats to Counselors.
  • Support co-workers through coaching, training, and prioritization.
  • Ensure co-workers are familiar with the company’s Mission Statement and safety procedures.
  • Work productively with minimal supervision to achieve objectives in a timely manner.
  • Respond positively to new initiatives or changes in priorities.
  • Perform other duties as assigned.

Required Skills and Qualifications

  • Strong communication skills.
  • Team-oriented with a focus on detail.
  • Excellent customer service orientation.
  • Effective time management abilities.

Education and Experience

  • Bachelor's degree or equivalent combination of education and experience preferred.
  • Certification in all processes related to the family service guidebook.
  • Proven success in outside sales production preferred.
  • Possession of a valid state driver's license in good standing.

Additional Qualifications

  • Fluency in English; bilingual skills are a plus.
  • Professional demeanor in accordance with employer requirements.
  • Willingness to engage in community involvement to grow market share.
  • Proficiency in Microsoft Office Suite preferred.
  • Ability to manage multiple projects and prioritize tasks effectively.

Supervisory Role

This position includes direct supervisory responsibilities.

Physical Requirements

Employees in this role may work in both indoor and outdoor settings, with outdoor duties requiring exposure to various weather conditions and physical activities.

Travel Requirements

This position may involve limited local travel during business hours.

Note

This job description is not intended to cover all activities, duties, or responsibilities required of the employee for this role. Responsibilities may change at any time with or without notice.