Technical Solutions Specialist

3 weeks ago


Rose Hill, Kansas, United States Oceanic Enterprises Full time

Are you looking for a challenging role in a dynamic company? Then consider joining Oceanic Enterprises as a System Engineer in customer service.

About the Role
  • You will be responsible for developing technical solution concepts for our customers and implementing and configuring them to meet their specific needs.
  • You will have the opportunity to work with the latest technologies and develop new skills in a fast-paced environment.
  • You will be involved in the development of new technologies and support cross-departmental internal projects, collaborating with other teams to drive business growth.
  • By participating in manufacturer events and trade fairs, you will stay up-to-date with industry trends and build relationships with customers, partners, and suppliers.
  • You will create and maintain documentation for the solutions, ensuring that they are accurate and comprehensive.
  • As a change of pace, you will also rotate in the support team and be the first point of contact for customer issues and questions in 1st and 2nd level support.
Requirements
  • You have successfully completed training or studies in the IT field, with a strong foundation in computer systems and software development.
  • You have good knowledge of Windows and ideally also Linux operating systems, with experience in configuring and troubleshooting.
  • Preferably, you have knowledge of NetApp storage systems and experience with backup solutions from Veeam or Commvault, as well as virtualization solutions.
  • You are a real team player, with excellent communication and problem-solving skills.


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