Universal Banker

5 days ago


Springfield, Illinois, United States Security Bank Full time
Job Summary

Security Bank is seeking a highly skilled and customer-focused Universal Banker to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service, processing transactions, and promoting our bank's products and services.

Key Responsibilities
  • Provide prompt and courteous service to external and internal clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process transactions, including account openings, deposits, withdrawals, and transfers, while maintaining accurate records and adhering to security protocols.
  • Assist customers with online banking, including setup, password reset, and security questions, ensuring their online experience is seamless and secure.
  • Print instant issue debit cards and add remarks to accounts as needed.
  • Scanning customer IDs and updating expired IDs, while maintaining confidentiality and adhering to information security standards.
  • Stay up-to-date on required information and procedures for fraud prevention, stop pays, and account holds, ensuring the bank's assets are protected.
  • Perform daily branch activities, including adding money to the ATM, auditing drawers with management, and filing daily work and bank by mail.
  • Provide education and training to staff and new managers on banking services and procedures, promoting a culture of excellence and customer satisfaction.
  • Actively participate in meeting branch goals and objectives, contributing to the bank's overall success.
Requirements
  • High school diploma or equivalent required; one to three years' experience in retail banking preferred.
  • Proven ability to recognize client needs and provide answers that exceed expectations.
  • Practical experience with basic hardware and software, including online banking systems.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to lift up to 50 pounds and perform repetitive motions with wrists, hands, and/or fingers.
Benefits
  • 401(k) with 3% match
  • Dental insurance
  • Disability insurance
  • Federal Holidays off and paid
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

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