Club Services Team Manager

4 days ago


Wayne, Pennsylvania, United States AFC Fitness Full time

Team Lead Opportunity at AFC Fitness

AFC Fitness is looking for a talented and experienced professional to join our Member Services team as a Team Lead. As a key member of our team, you will be responsible for leading by example, providing guidance and support to team members, and delivering exceptional results in a fast-paced environment.

Main Responsibilities:

  • Lead and motivate a team of Member Services representatives, setting high standards and promoting excellence.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with other departments to achieve business objectives and drive growth.
  • Monitor and analyze performance metrics, identifying areas for improvement and implementing changes as needed.

Requirements:

  • Minimum 2 years of experience in a supervisory or leadership role in a health club or fitness environment.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Self-motivated and results-driven, with a strong focus on customer satisfaction.

Benefits: Competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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