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Executive Director of Cafe Operations

2 months ago

Montvale, New Jersey, United States Paris Baguette Full time
About the Role

We are seeking a highly skilled and experienced Cafe Manager to join our team at Paris Baguette. As a key member of our management team, you will be responsible for the overall success of our cafe operations, ensuring that our customers receive an exceptional experience and that our team members are motivated and empowered to deliver outstanding results.

Key Responsibilities
  • Financial Management
    • Develop and monitor financial operational plans and budgets to achieve company objectives
    • Control labor and expenses in all areas of operations
    • Analyze variances and initiate corrective actions
  • Operational Management
    • Manage the day-to-day operations of the cafe, including scheduling, planning, and organizing work
    • Communicate goals and expectations to staff and ensure compliance with company standards and procedures
    • Identify opportunities for improvement and resolve issues
  • Team Management
    • Manage multiple departments effectively, including cafe management and staff
    • Conduct regular meetings with management team to review performance and provide direction, motivation, and guidance
    • Develop action plans to grow revenue and control expenses
  • Guest Service
    • Ensure that all staff members are trained in guest service, food and beverage operations, and loss prevention
    • Achieve and maintain overall guest service goals through team efforts
    • Resolve guest complaints and make service recovery gestures
  • Revenue Growth
    • Develop and implement creative strategies to increase revenue
    • Manage sales initiatives and create actionable and measurable sales deliverables
  • Compliance and Safety
    • Ensure compliance with all applicable occupational, health, and safety regulations and laws
    • Create an environment where safety comes first
Requirements
  • Education and Experience
    • Bachelor's degree or equivalent preferred and a minimum of 2-3 years' general management experience
    • 2-3 years of progressive management experience with staff supervision required
  • Skills and Abilities
    • Thorough knowledge of working POS register systems
    • Possess a high level of profit and loss capability, and sales and marketing skills and abilities
    • Flexible, adaptive, upbeat, open, and visible work style
    • Passion for people and a dynamic and engaged leader who has a passion for empowering, inspiring, motivating, and developing team members
    • Exceptional organizational and communication skills
    • High emotional intelligence with the ability to work with and support diverse teams
    • Team player who fosters a collaborative and engaged team work environment
What We Offer
  • Competitive compensation
  • Free cake for your birthday
  • Medical, dental, vision benefits
  • 401K retirement plan
  • Paid time off and paid holidays
  • High performance culture