Party Operations Manager
4 days ago
As a Party Operations Manager at Project 2231, you will play a pivotal role in ensuring the seamless coordination and success of our parties. You'll be responsible for leading our party operations with enthusiasm and efficiency, ensuring that all guests have an outstanding and exceptional visit.
Key Responsibilities:
- Exceptional Customer Service: Ensure that all guests have an exceptional visit, and the birthday party child is provided with a memorable and enjoyable experience.
- Leadership: Bridge communication between management and hosts, ensuring smooth operations, and uphold standards and policies while identifying and addressing any issues promptly.
- Trainer: Welcome and train new party hosts to ensure they deliver outstanding service, identify training gaps, and recommend improvements to enhance our training program.
- Party Coordination: Prepare and greet party guests with enthusiasm, ensuring a safe and fun environment, facilitate the party schedule, and engage children and parents with entertaining activities and games.
- Teamwork: Foster a positive team culture by supporting and collaborating with fellow team members, and address conflicts constructively to maintain a cohesive team environment.
- Inventory Management: Assist with inventory and supplies to ensure seamless party operations.
Requirements:
- Demonstrate servant leadership qualities and exceptional guest service skills.
- Embody our organization's core values.
- Strong organizational, communication, and active listening skills.
- Ability to multitask and thrive in a fast-paced environment.
- Uphold professionalism and adhere to company policies and procedures.
Physical Requirements:
- Mobility: You should be able to stand, walk, and move around for extended periods during events.
- Strength: Our party setups often involve lifting and carrying objects weighing up to 25 pounds.
- Flexibility: Bending, kneeling, and reaching may be necessary for event setup and coordination.
- Adaptability: Our event spaces can be bustling with noise and activity, and temperatures may vary throughout the venue.
- Comfort: While you'll spend much of your time on your feet, there may also be periods where you're required to sit for administrative tasks or meetings.
- Repetitive Motion: Some tasks, such as typing, data entry, and filing, may require repetitive movements.
- Visual Acuity: Good eyesight is crucial for reading documents, using computer screens, and handling detailed paperwork.
- Manual Dexterity: You'll frequently use office equipment such as computers, phones, printers, and filing systems.
About Project 2231:
Project 2231 is a family-owned Hospitality and Entertainment company that operates Miss Lucille's Marketplace, Miss Lucille's Cafe, Dock 17, The City Forum, ACME Athletics, and Varsity Pins.
We are committed to creating a safe and inclusive work environment and welcome applications from all backgrounds. We comply with all state and federal employment laws, and we prioritize diversity, equity, and inclusion in our workplace.
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