Hotel Operations Manager
2 days ago
We are seeking a dynamic and experienced General Manager to lead our team and oversee daily operations at our Courtyard by Marriott Clarksville property.
Key Responsibilities:- Lead and motivate a dedicated team to deliver outstanding guest service and achieve high satisfaction scores.
- Oversee all aspects of hotel operations, including front desk, housekeeping, maintenance, and food and beverage services.
- Develop and implement strategies to maximize revenue and profitability while maintaining high standards of guest satisfaction.
- Ensure cohesive collaboration across departments to deliver a seamless guest experience.
- Manage the bistro or restaurant outlet, ensuring high-quality food and beverage service and a positive dining experience.
- Monitor and analyze guest feedback, addressing issues promptly and implementing necessary improvements.
- Foster a positive work environment that promotes teamwork, professional development, and employee retention.
- Ensure compliance with Marriott standards and local regulations, including health and safety requirements.
- Proven experience in hotel management, with a strong understanding of hotel operations and guest service.
- Prior hotel management experience is preferred, but a solid background in hotel operations is required.
- Exceptional leadership and team management skills, with a focus on creating a positive work environment.
- Excellent communication and interpersonal skills to effectively interact with guests and employees.
- Strong problem-solving abilities and the capacity to handle guest complaints with professionalism and empathy.
- Proficiency in Fosee, GXP, and MGS.
Competitive salary and benefits package.
Opportunity to make a meaningful impact on guest and employee satisfaction.
Supportive and collaborative work environment.
If you are a passionate leader with a commitment to excellence and a proven track record in the hospitality industry, we invite you to apply for this exciting opportunity.
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Front Office Operations Manager
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Front Office Manager
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