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Customer Service Associate

2 months ago

Miami Florida, United States SP Plus Corporation Full time

Position Overview:


SP+ Hospitality, a leading provider in the parking management sector, is committed to Our Promise, "Making Every Moment Matter for a World on the Go." Our dedicated team recognizes the value of time and strives to understand the needs of those we serve.

This commitment results in a unique blend of skilled professionals and cutting-edge technology, allowing SP+ to prioritize every moment, ensuring that the time invested by colleagues, clients, and customers is always valued.


Compensation:
$13.00 per hour

SP+ Hospitality is currently seeking enthusiastic Customer Service Associates to become part of our dynamic team.

We believe in promoting from within, with 90% of our management roles filled by internal candidates.

Who are we?

We are recognized as "The Hospitality Parking Company," managing more 4 and 5 diamond locations than any other parking provider globally. Join our full-time, part-time, or seasonal workforce and experience a vibrant work environment with well-trained teams and leaders.

Are you ready for a fast-paced and exciting work atmosphere?

Would you enjoy being part of an exclusive, luxury hotel or resort environment?

Do you have a passion for providing exceptional service?

If so, this opportunity may be a great fit for you.

Key Responsibilities:
As a Customer Service Associate, you will play a vital role in creating a warm and welcoming experience for our guests.

Primary Duties Include:
Welcoming all guests entering or exiting the hotel or garage, upholding 5-star/diamond standards.

Processing valet parking fees using the latest technology and parking software.

Answering phone calls with a friendly demeanor.

Additional Notes:
This job description does not encompass the full range of responsibilities associated with the position. Associates may be required to perform other job-related tasks as assigned by their supervisor.

This document does not establish any employment contract, implied or otherwise, beyond an "at will" employment relationship. A complete job description is available upon request.

Essential Qualifications:
Before applying, please ensure you meet the following minimum requirements:

Are you neat, clean, and courteous? This is our company motto.

Required Skills:
Ability to smile, acknowledge, greet, and extend a warm welcome to each customer.

Ability to maintain high standards of cleanliness in the work area and personal appearance.

Effective communication skills in English, both written and verbal.

Must be at least 18 years of age.

Must present a professional appearance and demeanor.

Physical Requirements:
Ability to sit or stand for extended periods (up to 6 or 8 hours, excluding breaks).


Ability to answer the telephone and interact with guests to provide directions, record ticket numbers, or deliver overall customer service.

Ability to manually calculate rates without the assistance of a calculator or fee computer.

Ability to work outdoors and endure varying temperatures.

Ability to perform repetitive motions with hands and arms (e.g., making change, clocking in/out, etc.)

Classification:
Non-exempt

Hourly Wage


SP+ Hospitality is an equal opportunity employer committed to recruiting, hiring, training, and promoting in all job classifications without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability, or other classes protected by federal or state law.

SP+ Hospitality does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.