Customer Service Associate

3 weeks ago


Miami, Oklahoma, United States Buffalo Run Casino & Resort Full time
Job Description

At Buffalo Run Casino & Resort, we are seeking a skilled Customer Service Associate to provide exceptional guest experiences.

Key Responsibilities:

  • Deliver accurate and efficient cashier services to guests.
  • Redeem winning tickets, make changes, and exchange casino tokens as needed.
  • Maintain a zero-balance cash drawer at the end of each shift.
  • Prepare and forward all paperwork to accounting in a timely manner.
  • Learn and perform vault services for guests and employees.
  • Comply with Title 31 regulations and departmental procedures.
  • Report variances to the shift supervisor.
  • Promptly respond to guest requests and complaints.
  • Secure and maintain monies and other items of cash value.
  • Be familiar with casino events and promotions.
  • Comply with tip reporting procedures.
  • Obtain and maintain a gaming license.

Requirements:

  • Must be at least 18 years old.
  • High school diploma or equivalent required.
  • Computer skills required.
  • Previous cash handling and customer service experience preferred.

Work Requirements:

Shift: Full-Time. Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.



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