Customer Service Associate
3 weeks ago
At Buffalo Run Casino & Resort, we are seeking a skilled Customer Service Associate to provide exceptional guest experiences.
Key Responsibilities:
- Deliver accurate and efficient cashier services to guests.
- Redeem winning tickets, make changes, and exchange casino tokens as needed.
- Maintain a zero-balance cash drawer at the end of each shift.
- Prepare and forward all paperwork to accounting in a timely manner.
- Learn and perform vault services for guests and employees.
- Comply with Title 31 regulations and departmental procedures.
- Report variances to the shift supervisor.
- Promptly respond to guest requests and complaints.
- Secure and maintain monies and other items of cash value.
- Be familiar with casino events and promotions.
- Comply with tip reporting procedures.
- Obtain and maintain a gaming license.
Requirements:
- Must be at least 18 years old.
- High school diploma or equivalent required.
- Computer skills required.
- Previous cash handling and customer service experience preferred.
Work Requirements:
Shift: Full-Time. Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.
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