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Customer Experience Ambassador

2 months ago

Galena, Alaska, United States Travel + Leisure Co. Full time
Delivering Exceptional Guest Experiences

We are seeking a skilled and friendly Guest Services Associate to join our team at Travel + Leisure Co. As a key member of our resort staff, you will play a vital role in ensuring that our guests have an unforgettable vacation experience.

Key Responsibilities:

  • Provide warm welcomes and exceptional service to guests from around the world.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and nearby attractions.
  • Process cash and credit card transactions with accuracy and efficiency.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner.

Requirements:

  • Professional appearance and a positive, can-do attitude.
  • Excellent communication skills with the ability to read, write and understand English.
  • Ability to solve problems with minimal supervision.
  • Basic math skills and knowledge of proper cash handling procedures.
  • Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organization skills.
  • Basic computer and office skills.

Benefits:

  • Comprehensive health and welfare benefits, including medical, dental, vision, and life insurance.
  • Flexible spending accounts and disability coverage.
  • 401(k) plan with employer match.
  • Wellness program and employee assistance program.
  • Opportunities for career growth and professional development.

About Us:

Travel + Leisure Co. is a leading provider of vacation experiences, with a portfolio of brands that include Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and Sports Illustrated Resorts. We are committed to delivering exceptional guest experiences and creating lasting memories for our customers.