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Customer Service Representative

4 weeks ago

Galena, Illinois, United States Mediacom Communications Corporation Full time
Position Overview:

As a Customer Service Representative at Mediacom Communications Corporation, you will be responsible for providing a positive customer experience in a prompt and professional manner. Your primary focus will be on selling Mediacom products and services, resolving billing concerns, and troubleshooting service issues. You will also be responsible for processing payments, managing equipment inventory, and scheduling service and installation appointments. Additionally, you will perform direct customer support for all customers consistent with Mediacom's policies and procedures.

Key Responsibilities:
  • Achieve all sales and retention quotas set for the department by following established departmental policies and procedures.
  • Assist customers in the selection and purchase of products and services.
  • Effectively communicate product and service information, feature functionality, billing procedures, and equipment usage to each customer.
  • Demonstrate a full understanding of current marketing campaigns and offerings and can communicate them clearly to customers.
  • Troubleshoot basic service issues and schedule on-site service calls when necessary.
  • Maintain accurate records and balance cash drawers daily.
  • Perform other duties as directed or required by your supervisor.

Requirements:
  • High school diploma or GED required; Associates degree preferred.
  • 1-3 years' experience in retail and/or consumer sales required.
  • Exceptional relationship-building skills and excellent communication skills.
  • Ability to multi-task and prioritize in a fast-paced environment.
  • Valid driver's license and satisfactory driver record may be required for some locations.
  • Must demonstrate intermediate to advanced PC skills.
  • Sales ability and willingness to meet sales goals.

About Mediacom Communications:

Mediacom Communications Corporation is a leading provider of entertainment, communications, and internet services. With a team of over 4,000 individuals, we serve more than 1.55 million customers in 22 states. Our mission is to bridge the digital divide between America's major cities and smaller regions, providing faster, more reliable internet service, expanded digital and HD TV choices, and superior technology in home security and phone service. We are committed to equal employment opportunity and prohibit discrimination and harassment based on various protected characteristics.