Guest Services Coordinator

2 weeks ago


Gloucester, Massachusetts, United States Beauport Hotel Gloucester Full time
Reception Specialist at Beauport Hotel Gloucester

We are seeking dedicated customer service experts to join our team as Reception Specialists at Beauport Hotel Gloucester. In this role, you will be tasked with delivering outstanding guest experiences from the moment they arrive until their departure, ensuring that each visitor enjoys a pleasant stay.

Experience:

At least 1 year of experience in customer service, ideally within the hospitality industry.

Key Responsibilities:

  • Greet guests upon arrival and assist with the check-in process.
  • Facilitate guest departures and manage check-out procedures.
  • Process cash transactions, record receipts, and maintain precise guest accounts.
  • Respond to guest inquiries and promote hotel amenities to enhance revenue.
  • Exhibit a friendly and professional attitude at all times.
  • Collaborate effectively with team members.

Requirements:

  • Proficient in Microsoft Office and hotel management software.
  • Strong understanding of front office operations.
  • Excellent communication skills in English; knowledge of additional languages is advantageous.
  • Willingness to work flexible hours, including weekends and holidays.
  • Must be capable of standing for extended periods and lifting up to 30 lbs.

Working Environment:

  • Beauport Hotel Gloucester with 94 guest accommodations.
  • Primarily working in front-of-house areas and public spaces.
  • Opportunities for both team collaboration and independent tasks.

Beauport Hospitality Group is dedicated to fostering diversity and is an equal opportunity employer.

Benefits:

What Beauport Hospitality Group Provides:

  • Benefits for employees working an average of 30 hours per week, including paid time off and health insurance.
  • Discounts at Beauport Hospitality Group dining establishments.
  • Recognition, rewards, and opportunities for career advancement.
  • A safe and secure work environment adhering to all health guidelines.


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