Head of Support and Services

1 week ago


Orlando, Florida, United States Finexio Full time
About the Company

Finexio is the leader in AP Payments as a Service, the leading embedded payments approach for business-to-business payments. Our vision is a world in which finance leaders only have to decide 'what' to pay - Finexio's software seamlessly handles the 'how' and the 'when'.

Main Responsibilities
  • Deliver on Finexio KPI and goals on Customer Satisfaction and Net Promoter Score.
  • Act as the lead point of contact for all customer support matters, providing problem resolution and escalations in a timely manner.
  • Ensure your team is working diligently to pursue and resolve customer tickets in Zendesk according to internal KPIs and both internal & external SLAs.
Salary and Benefits

The estimated salary range for this position is $100,000 - $140,000 per year, plus equity and potential bonus. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision coverage, unlimited vacation policy, and employee engagement activities.



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