Restaurant Operations Manager

1 day ago

Villa Park, Illinois, United States Dunkin' Full time
About the Role

We are seeking a highly motivated and experienced Assistant Restaurant Manager to join our Dunkin' team. As a key member of our management team, you will be responsible for supporting the Restaurant Manager in developing a team of dedicated individuals who deliver exceptional guest experiences and drive profitable sales.

Key Responsibilities
  • Team Environment:
    • Recruit, hire, onboard, and develop employees to achieve team goals
    • Communicate job expectations and hold team members accountable for their behavior and performance
    • Support the development of team members and create a positive work environment
  • Operational Excellence:
    • Create and maintain a guest-first culture in the restaurant
    • Ensure all shifts are appropriately staffed to achieve guest service goals
    • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines
    • Ensure brand standards, recipes, and systems are executed
    • Help prepare and complete action plans to drive system improvements
  • Profitability:
    • Control costs to maximize profitability
    • Execute in-restaurant marketing promotions and new product roll-outs
    • Drive sales goals and track results
Requirements
  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • Basic writing skills
  • High School diploma or equivalent
  • Proficient in math and financial management
Competencies
  • Great Focus:
    • Understand and exceed guest expectations
    • Display a sense of urgency with guests
    • Seek ways to improve guest satisfaction
  • Passion for:
    • Set and maintain high standards for self and others
    • Consistently meet or exceed goals
    • Contribute to the overall team performance
  • Problem Solving and Decision Making:
    • Identify and resolve issues and problems
    • Use information at hand to make decisions and solve problems
  • Interpersonal Relationships & Influence:
    • Develop and maintain relationships with team members
    • Operate with integrity and demonstrate honesty
  • Building Effective Teams:
    • Identify and communicate team goals
    • Monitor progress and measure results
  • Conflict Management:
    • Seek to understand conflict through active listening
    • Recognize conflicts as an opportunity to learn and improve
About Dunkin'

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. We are a Dunkin' Franchisee looking for talented individuals to join our team. Our mission is to satisfy our guests by providing exceptional customer service, great food and drinks, and a welcoming atmosphere.

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