Phlebotomy and Customer Service Specialist

5 days ago


Parkesburg, Pennsylvania, United States Penn Medicine Lancaster General Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Phlebotomy and Customer Service Specialist to join our team at Parkesburg Outpatient Lab. As a key member of our team, you will be responsible for providing exceptional patient care and ensuring the smooth operation of our lab.

Key Responsibilities
  • Perform venipuncture and capillary specimen collection in an ambulatory setting.
  • Validate patient identity, specimen integrity, and maintain working knowledge of specimen requirements and clinical protocols.
  • Document all stages of specimen collection in required computer systems.
  • Register patients, verify insurance coverage, and process orders for applicable tests.
  • Provide excellent customer service and communicate effectively with patients, guests, and healthcare professionals.
Requirements
  • High school diploma or equivalent.
  • CPR Certification - American Heart Association (AHA) Basic Life Support.
  • One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
  • One year of experience with basic keyboarding, personal computer use, and other office setting equipment.
Preferred Qualifications
  • Previous phlebotomy or registration experience.
  • One year of Epic (or equivalent Electronic Medical Record) experience.
Benefits

Penn Medicine Lancaster General Health offers a comprehensive benefits package, including 100% tuition assistance, paid time off, and a retirement savings account with company matching.



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