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Store Manager

2 months ago

Denton, Texas, United States Office Depot Full time

Job Summary:

We are seeking a highly skilled and experienced Retail Operations Manager to lead our Print Department at Office Depot. As a key member of our management team, you will be responsible for driving sales growth, improving operational efficiency, and delivering exceptional customer experiences.

Key Responsibilities:

  • Sales and Service Excellence:
    • Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
    • Ensures the execution of Office Depot's selling techniques and sales training in print and across the store.
    • Drives a sales-focused environment through the training and development of all associates, inclusive of print.
    • Acts as a role model for delivering exceptional customer service and product expertise.
  • Leadership and Team Development:
    • Provides guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
    • Facilitates training sessions on the business model and the holistic service offering for clients/customers.
    • Observes, coaches, and provides feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
    • Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.
  • Operational Efficiency:
    • Operates all equipment within the Print Services area to maintain efficient production and ensure customers' orders are completed correctly and on time.
    • Identifies areas for process improvement and implements plans to reduce waste and inefficiencies, including monitoring and managing all print supplies.
    • Contributes to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
  • External Key Carrier Responsibilities:
    • Maintains the safety and security of the print department, building, and associates during the absence of other managers.
    • Performs opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
    • In partnership with all associates, ensures regular loss prevention compliance.
    • Full responsibilities associated with External Key Carrier designation.

Requirements:

  • High School diploma or equivalent education preferred.
  • Minimum 1-3 years of experience in a related field.
  • Minimum two to years management experience or demonstration of skills and learning through an internal development program.
  • Experience in Print Center Operations.
  • Strong computer skills, including Microsoft suite (PowerPoint, Excel, Word, Outlook).
  • Must be the subject matter expert in the Print Services area and associated information systems.
  • Must possess advanced selling skills.
  • Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
  • Must be adaptable to a changing environment.
  • Must be able to coach and train others in a professional environment.
  • Possesses excellent verbal and written communication skills.
  • Must possess the ability to use technology applicable to the role and to access information necessary to complete daily responsibilities.
  • Must possess the ability to process information/merchandise through the POS register system.
  • Must possess experience with logistics, freight, and visual merchandising displays and standards.
  • Positive and Engaging.
  • Action Oriented.
  • Integrity, Accountability & Trust.
  • Demonstrates passion for the brand, products, services, and solutions offered to our customers.
  • Must possess a desire to continually develop personal selling skills and product knowledge.
  • Drive for Results.
  • Decision Quality.
  • Patience.