Banking Operations Specialist

5 days ago


Westborough, Massachusetts, United States Innova Solutions Full time
Job Summary

We are seeking a highly skilled Banking Operations Specialist to join our team at Innova Solutions. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving complex issues, and ensuring timely delivery of services.

Key Responsibilities
  • Provide top-notch customer service to banking clients, addressing their inquiries and concerns in a professional and courteous manner.
  • Manage and resolve moderate to complex client issues, ensuring timely and effective resolution.
  • Collaborate with internal teams to ensure seamless delivery of services and resolution of issues.
  • Support lower-level client processing roles, allocating and checking work as needed.
  • Participate in training and development programs to enhance skills and knowledge in banking operations and customer service.
Requirements
  • Previous experience in call center or financial services is highly preferred.
  • Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Ability to work in a hybrid role, with a mix of in-office and remote work.
What We Offer
  • A competitive hourly rate of $23-$25 per hour.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and more.
  • Opportunities for professional growth and development in a dynamic and supportive team environment.


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